Eitiare (Tia) Ru
Bankstown,NSW
Summary
I am goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering almost 18 years of extensive leadership experience in community services sector. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
13
13
years of professional experience
Work History
Team Manager
AFFORD
04.2018 - 07.2018
- Liaised and collaborated with families, accommodations, physicians, psychologists, occupational therapists, and other professionals to develop and implement client activities to ensure it's appropriate as per clients' needs suitability for participation in a specific program
- Review and evaluate clients' progress in relation to measurable goals described in their annual planning's
- Assisted and supported potential client's families from post school options in their transitioning process
- Assisted and supported clients with day to day tasks
- Managing Challenging Behaviours
- Developed and maintained strong relationships within Clients Stakeholders
- Daily Progress Notes using CIMS
- Completed Risk Assessments for all community access venues
- Monitor the site daily to ensure that it remains safe, secure, and well maintained for clients, employees and visitors
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Team Manager
WALCA
09.2005 - 04.2018
- Company Overview: Wellness Centre for People Adults with a Disability
- Supervised up to 10 Staff and 10 Participants
- Training and coaching new staff, through planning and managing clients' needs
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Negotiated with vendors for better rates, reducing project costs and increasing profitability.
- Coached junior team members, improving their skills and confidence in their roles.
- Coordinating and facilitating activities ensuring WHS standards are met; individually and/or group settings
- Develop and implement procedures around client activities
- One on One staff discussions; performance and progress
- Conducted weekly site meetings and staff appraisal's
- Annual Report and presentation to the Board of Management
- Oversee the maintenance and repair of site equipment's
- Liaise with Operations Manager to hire, train and terminate employees
- Participate in orientations, inductions and staff recruitments
- Prepare invoices, reports, memos, letters and other documents, using word processing and spreadsheet
- Set goals and deadlines for staff
- Developed and maintained strong relationships within Clients circle of support
- Attended various seminars, conferences, trainings and reporting information to staff toolbox
- Completed Risk Assessments for all community access venues
- Monitor the site daily to ensure that it remains safe, secure, and well maintained for clients, employees and visitors
- Advocated for clients
- Maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence;
- Monthly and quarterly reviews
- Daily Progress notes
- Incidents reports
- Medication review
- Meal Management Plan
- Epilepsy Management Plan
- Behaviour Management Plan
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
High School Diploma -
Bidwill High School
BIDWILL, NSW12-1995
Skills
- Microsoft 365
- Customer Focus
- Teamwork and Collaboration
- Training and Development
- Staff Development
- Performance Appraisal
- Stakeholder Management
- Team Leadership
- Documentation And Reporting
- Time Management
- Decision-Making
- Problem-Solving
Timeline
Team Manager
AFFORD
04.2018 - 07.2018
Team Manager
WALCA
09.2005 - 04.2018
High School Diploma -
Bidwill High School
INDUSTRY REQUIREMENTS
First Aid Training
WWC
NSW Drivers Licence exp:1/1/2027
Current Police Check
NDIS Screening Check
WORK HISTORY
ALLEVIA LTD PTY SEPTEMBER 2018 - MAY 2024
NDIS Supported Independent Living Manager
- Initially started with three SIL homes in first year, promoted to 5 SIL homes for 4 years +
- Implementations of Restricted Practices
- Applications of RP through RPA Panel
- lead and model effective person centred practices by working individually with participants supporting their goals, engaging with families and collaborating with stakeholders
- Quarterly medication auditing
- Medication management
- Monthly site audits
- Development of rosters, published fortnightly
- Provided onboarding, orientation and training to new employees to support their growth and engagement
- Conducted fortnightly to monthly site meetings or online via Microsoft teams
- Developed individual risk assessment and managements as per Behaviour Support Plans
- Collaborate with staff, participants families and stakeholders to address and resolve issues of concerns
- Provided cake for clients birthdays, engagement and being present
- Supported clients medical / hospital appointments
- Daily visits to homes
- Complied with organisations WH&S Policies and procedures
- Managed Onsite support, review incidents and address complaints
- Daily support to clients and staff needs and progress
References
- WALCA, Executive of Operations Manager, Lynnette Ratu, 0404 768 748, lynnetteratu@gmail.com
- AFFORD, District Manager, Emma Hunter, 0429 300 754, emma.hunter@afford.com.au
- AFFORD, Human Resource Executive Manager, Stephanie Forsyth, 0448 314 488, stephanie.forsyth@afford.com.au
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