EJ Singh
Summary
Experienced Operations Manager proficient in providing strategic leadership and direction to the organization. Skilled in managing human resources and operations, with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource utilization to achieve challenging targets. Proven track record in managing challenging circumstances and demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding organizational targets.
Overview
7
7
years of professional experience
Work History
Director of Operations
Quality Security Solutions PTY LTD
04.2019 - Current
- Worked as a operations lead for coordination activities across different departments, trained junior resources and collaborated with other leaders to achieve organisational goals.
- Diligently applied strategic efforts to cultivate new client relationships and expanded the client base of the organisation
- Effectively managed challenging circumstances and maintained operational resilience to sustain business continuity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Achieved team goals through formalized training plans, coaching, and performance management.
Operations Coordinator
Bellrock Protective Services
09.2016 - 03.2019
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
Engineering Coordinator
Iveco Australia
02.2018 - 06.2018
- Enhanced safety protocols within the workplace by promoting compliance with company policies and OSHA regulations.
- Adhered to safety procedures and good housekeeping standards to comply with regulations.
- Implemented rich, interactive data visualizations using modern JavaScript and software development techniques.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Aided in the optimization of manufacturing processes through data analysis and recommendations for improvements.
- Participated in quality assurance testing, identifying areas for improvement and implementing solutions as needed.
Education
Graduate Diploma - Management
Strathfield College Australia
Melbourne, VIC10.2021
Masters of Engineering Management - Engineering Management
Swinburne University of Tech
Melbourne, VIC08.2018
Bachelor's of Engineering - Mechanical Engineering
Chandigarh Engineering College
India07.2015
Skills
- Payroll Administration and Timekeeping
- Human Resources
- Quality Assurance
- Organizational Structuring
- Calendar Management
- Inventory Tracking and Management
- Data Analysis
- Sales Strategies
- Employee Scheduling
- Desktops, Laptops, and Mobile Devices
- Decision-Making
Timeline
Director of Operations
Quality Security Solutions PTY LTD
04.2019 - Current
Engineering Coordinator
Iveco Australia
02.2018 - 06.2018
Operations Coordinator
Bellrock Protective Services
09.2016 - 03.2019
Graduate Diploma - Management
Strathfield College Australia
Masters of Engineering Management - Engineering Management
Swinburne University of Tech
Bachelor's of Engineering - Mechanical Engineering
Chandigarh Engineering College
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