EJAZ AHMED
Chigwell,Australia
Summary
As a University of Tasmania alumnus with a Bachelor's degree in Information Technology, I bring a robust foundation in IT to the table. My expertise spans a diverse array of programming languages and software applications, ensuring versatility and adaptability in various technical environments. I pride myself on being a highly motivated and detail-oriented professional, equipped with exceptional problem-solving abilities. My enthusiasm for continuous learning keeps me at the forefront of technological advancements. Whether working autonomously or collaborating within a team, I excel in driving projects to successful completion. Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Graduate Business Systems Analyst
Tasmanian Prime Meat
02.2024 - Current
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Streamlined data management for increased efficiency by designing and implementing new database systems.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
Production Worker
CADBURY MONDALEZ
11.2023 - 06.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Followed safety procedures and guidelines to maintain safe working environments.
Administration Officer
MIGRANT RESOURCE CENTRE
08.2023 - 11.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained personnel records and updated internal databases to support document management.
- Created, prepared, and delivered reports to various departments.
Intern ( Quality Research Support)
Migrant Resource Centre Tasmania
06.2023 - 08.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
Business Owner
KEBAB KINGDOM
07.2022 - 06.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Customer Service Lead
MCDONALDS NORTH HOBART
07.2017 - 06.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Education
Bachelor of Science - Information Technology
University of Tasmania
Hobart, TAS06.2021
Australian Education Agent Training Course -
ICEF
02.2023
Professional Year - Information Technology
ACS
06.2023
Skills
- Strategic Planning
- Innovation and Creativity
- Analytical Thinking
- Administrative Support
- Office Management
- Documentation and control
- Mail handling
- Program Leadership
- Calendar Management
- Database Administration
- Workflow Planning
- Report Generation
- Office Administration
- Customer Service
- Attention to Detail
- MS Office
- Technical Support
- Software development life cycle
- Technology Implementation
- Research and analysis
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide( North Hobart Mcdonald's)
- Expos Store champion in all Vic-Tas Mcdonald's
- Awarded 3 times "Best customer experience worker of the year award" in 3 consecutive year (2019,2020,2021)
- Upsell hero for over 10+ times
- Excelled in team project and got HD+ mark at UTAS
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
References
References available upon request
Certification
- Administrative support training certificate - 2023
- Bachelor's degree completion Certificate(ICT)
- Flutter language Certificate -2021
- Googles' Firebase completion certificate- 2021
- Food safety -certificate- 2020
- Qualified Australian Education Counsellor cetificate-2022
- Work with the vulnerable people card
Timeline
Graduate Business Systems Analyst
Tasmanian Prime Meat
02.2024 - Current
Production Worker
CADBURY MONDALEZ
11.2023 - 06.2024
Administration Officer
MIGRANT RESOURCE CENTRE
08.2023 - 11.2023
Intern ( Quality Research Support)
Migrant Resource Centre Tasmania
06.2023 - 08.2023
Business Owner
KEBAB KINGDOM
07.2022 - 06.2023
Customer Service Lead
MCDONALDS NORTH HOBART
07.2017 - 06.2022
Bachelor of Science - Information Technology
University of Tasmania
Australian Education Agent Training Course -
ICEF
Professional Year - Information Technology
ACS