Senior Service Desk Technician with over two years of expertise in IT troubleshooting and technical support, adept at enhancing system uptime and user satisfaction. My colleagues label me as positive and approachable with knack for problem-solving and strong communication skills. Well-versed in troubleshooting technical issues and proficient in managing customer support requests to ensure seamless user experiences. Dedicated to providing top-notch service that enhances operational efficiency and user satisfaction.