Ekataben Nayak

• Facilitated timely and accurate responses to customer inquiries by utilizing various support channels.
• Coordinated efforts with cross-functional teams to enhance service delivery processes and ensure customer satisfaction.
• Mastered product and service details to provide effective and informed customer guidance.
• Analyzed existing workflows and instituted improvements that significantly reduced response times.
• Analyzed and resolved escalated issues, leveraging problem-solving expertise to uphold company policy standards.
• Achieved superior performance metrics by strategically prioritizing tasks and maintaining high-quality customer engagement.
• Tracked and organized detailed customer interaction records, highlighting concerns, resolutions, and necessary follow-up actions for improved service delivery.
• Provided comprehensive assistance to customers by answering questions, diagnosing problems, and coordinating return or exchange processes.
• Resolved escalated calls by employing professional communication skills, focusing on achieving satisfactory outcomes while acknowledging customer concerns.
• Analyzed customer feedback and presented findings in team meetings to support informed decision-making regarding product offerings and organizational policies.
• Conducted thorough assessments of customer needs and developed effective solutions to resolve inquiries and improve overall satisfaction.
• Analyzed and rectified hardware, software, and network issues, enhancing overall system reliability.
• Performed comprehensive setup and ongoing support for computer systems and network infrastructure.
• Evaluated system performance data to detect and address potential issues before they impact operations.

• Supervised daily activities while enforcing health and safety compliance protocols.
• Developed and implemented training programs for new hires, fostering improved team performance and customer service capabilities.
• Streamlined inventory procedures, focusing on waste reduction and cost efficiency improvements.
• Analyzed operational needs and developed staff schedules to balance labor costs with exceptional service delivery.
• Facilitated the interview process, selected candidates, and provided training and supervision to develop a skilled workforce.
• Cultivated a welcoming atmosphere by encouraging customer feedback and implementing enhancements based on their suggestions.
• Analyzed and verified cash and credit card transactions, maintaining integrity of financial records.
• Analyzed inventory levels and facilitated ordering of appropriate supplies to maintain operational efficiency.
• Managed daily tracking of sales transactions and invoices, facilitating accurate and timely financial reporting.
• Analyzed operational needs to adjust staffing levels and enhance labor cost efficiency through effective cross-training.
• Cultivated a supportive workplace culture by addressing conflicts proactively and facilitating engaging team-building events.
• Analyzed staff performance through evaluations, identifying improvement opportunities while highlighting notable accomplishments.
• Streamlined payroll operations and maintained timekeeping records, facilitating efficient management of new hire and termination paperwork.
• Investigated and rectified incidents promptly, achieving satisfactory outcomes for all stakeholders.
• Organized and executed staff training sessions and facility inspections, focusing on compliance with local health department standards.
• Supervised inventory control measures to minimize waste and maintain sufficient stock for operational continuity.
• Analyzed health safety and sanitation procedures to detect and resolve violations, ensuring a safe environment for all stakeholders.
• Developed and executed new service standards alongside targeted staff training programs to significantly improve customer satisfaction.
• Developed and implemented comprehensive safety training programs for team members, fostering awareness and minimizing workplace hazards.
• Executed comprehensive planning and delivery of catering services for private events, focusing on quality and profitability.
• Coordinated with kitchen staff to refine order preparation workflows, ensuring timely service delivery to customers.
• Developed comprehensive loyalty program focused on fostering long-term customer relationships.
• Conducted supplier negotiations to optimize pricing structures, thereby increasing overall profitability of restaurant operations.
• Managed employee schedules, guaranteeing sufficient staffing levels for uninterrupted service delivery.
• Implemented strategies to encourage staff engagement, driving peak efficiency and superior quality in operations.
• Supervised food preparation activities and enforced safety protocols to guarantee compliance and minimize risks.
• Executed thorough cleaning and sanitation of kitchen surfaces and equipment according to established procedures and schedules.
• Implemented comprehensive training sessions focused on cooking techniques, safety standards, and strategies to optimize productivity.
• Evaluated machinery performance and coordinated staff efforts for cleaning and repairs to uphold safety and functionality standards.
• Monitored and refined financial processes to maintain precise records and safeguard assets.
• Implemented operational strategies to ensure seamless efficiency and consistent quality in food and service offerings.
• Administered online sales platforms while tracking customer data to optimize business performance.

Managed team operations to drive efficiency and effectiveness. Cultivated a customer-centric environment to elevate service quality. Guided staff in delivering outstanding service experiences.

Oversaw comprehensive restaurant management and operations. Directed team members to uphold food safety, product preparation, and cleanliness protocols. Managed restaurant safety and security standards. Controlled inventory and financial systems, establishing effective inventory schedules. Led local marketing initiatives to attract new customers and boost sales. Maintained detailed business records for operational efficiency.