Katerina Logunova
Elwood,VIC
Summary
As a seasoned Department and Events Coordinator at BMW headquarters in Melbourne, I bring over 10 years of comprehensive experience in event planning, project management, and administrative support. I excel in orchestrating high-profile corporate events, coordinating departmental activities, and ensuring seamless operational efficiency. My expertise includes strategic event planning, vendor negotiations, budget management, and team collaboration. Known for my exceptional organizational skills and attention to detail, I am dedicated to delivering outstanding experiences that align with BMW's brand standards and exceed stakeholder expectations. My proactive approach and strong interpersonal skills have consistently contributed to the successful execution of a diverse range of events, fostering a dynamic and engaging workplace environment.
Overview
14
14
years of professional experience
Work History
Department and Events Coordinator
BMW Group Australia
01.2022 - Current
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Resolved issues with service providers and inventory vendors to produce smooth events.
- Developed site-specific operations plans governing aspects such as traffic and waste management for events.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Inspected proposed event facilities to identify problems with maintenance and cleaning and coordinate resolutions.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Supervised staff during events and maintained efficient performance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Reservations Agent
Pan Pacific
11.2019 - 12.2021
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events
- Provided follow through on all calls with confirmations and dissemination of requested information
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Prepared customer invoices accepted payments and processed refund and cancellation requests
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Resolved various issues and discrepancies for customers
- Drove operational improvements which resulted in savings and improved profit margins
- Worked closely with Revenue Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Front Office Loyalty Manager
Four Points By Sheraton Melbourne Docklands
03.2017 - 11.2019
- Greet, register, and assign rooms to guests of the hotel
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Issue room keys and escort instructions to bellhops
- Make and confirm reservations
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Review accounts and charges with guests during the checkout process
- Transmit and receive messages, using telephones or telephone switchboards
- Plan, schedule or supervise the work of other employees.
Guest Service Agent
Mantra On Jolimont
05.2016 - 02.2017
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests.
Assistant Manager
Rada Restaurant
10.2013 - 02.2017
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service.
Volunteer
The Salvation Army
02.2011 - 09.2013
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
High School Diploma -
Elwood College
Elwood, VICBachelor of International Hospitality Management - Business Administration And Management
Victoria University
Footscray, VIC11.2015
Skills
- Supervise maintenance, supplies, deal with contractors and suppliers
- Budgets, conferences, contracts
- Training & Development
- Multitasking abilities
- Data management
- Written Communication
- Spreadsheet development
- Travel Arrangements
- Scheduling and calendar management
- Report Development
Timeline
Department and Events Coordinator
BMW Group Australia
01.2022 - Current
Reservations Agent
Pan Pacific
11.2019 - 12.2021
Front Office Loyalty Manager
Four Points By Sheraton Melbourne Docklands
03.2017 - 11.2019
Guest Service Agent
Mantra On Jolimont
05.2016 - 02.2017
Assistant Manager
Rada Restaurant
10.2013 - 02.2017
Volunteer
The Salvation Army
02.2011 - 09.2013
High School Diploma -
Elwood College
Bachelor of International Hospitality Management - Business Administration And Management
Victoria University
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