EKİM GÖZOĞLU
Senior Coordinator
Concord
Summary
Dedicated community worker with extensive experience supporting asylum seekers, including frontline service delivery, advocacy, and crisis management. Proven skills in communications and journalism, with a strong ability to connect with diverse communities and drive impactful change.
Overview
14
14
years of professional experience
2034
2034
years of post-secondary education
3
3
Languages
Work History
Senior Coordinator, Welcome & Registration (Secondment)
Asylum Seekers Centre
10.2024 - Current
- Oversee, supervise and monitor all activity and service delivery within the Welcome & Registration department
- Conduct monthly supervision with the Welcome and Registration Coordinator
- Maintain a full volunteer roster, coordinate recruitment, induction and ongoing training
- Provide daily advice, troubleshooting support and supervision to a rotating team of volunteers, acting as the escalation point for more complex matters
- Prepare and present quarterly reports to the Board on department performance and key activities
Coordinator, Welcome & Registration (Permanent full time)
Asylum Seekers Centre
05.2023 - 10.2024
- Supervised and supported volunteers, ensuring effective collaboration and service delivery
- Responded to client inquiries with professionalism and empathy, addressing diverse needs promptly
- Facilitated referrals to appropriate services, ensuring clients received comprehensive support
- De-escalated minor issues and complaints at the front of house and reception by providing clear, accurate information on processes, waiting times, and service capacity at the Asylum Seekers Centre
Front of House Officer (Part time)
Asylum Seekers Centre
10.2022 - 05.2023
- Working alongside volunteers when needed with responding emails, phone calls and welcoming visitors
- Follow-up phone calls to clients with outstanding information
- Arranging material aid to clients
- Assist with special projects and events
- Conduct intake assessments and initial interviews
- Booking and scheduling of intake appointments
Centre Support Clerk (Work-placement)
Asylum Seekers Centre
04.2022 - 10.2022
- Providing assistance enquiries from clients
- Contacting with clients including non-English speakers by phone, email or SMS to clarify enquiries, obtain more information or provide an update
- Providing information and general advice about the centre and its programs
- Communicating effectively with clients who are from diverse background of English-speaking levels, often with the assistance of interpreters over the phone or face to face
- Adhere to escalation procedures specific to the Centre Support team when dealing with an urgent/crisis enquiry
- Researching and developing/updating on centre’s guides
Supervisor (Permanent part-time)
Pazar Food Collective
11.2018 - 07.2019
- Company Overview: Fine dining restaurant in Sydney
- Managing floor staff, doing weekly roster and hiring
- Greeting customers
- Reviewing booking, assigning suitable tables to maximise guest numbers
- Engaging with guests to ensure they’re satisfied with food and service
- Monitoring stock levels for drinks and coordinating reordering requirements
- Fine dining restaurant in Sydney
Editor (Permanent Full-time)
Sputnik
02.2015 - 11.2017
- Company Overview: News Agency based in Istanbul
- Producing and managing website content
- Choosing visual contents
- Revising texts which conveyed from correspondents and translator
- Publishing news on website, promote them via social media channels
- Provided training to new colleagues
- News Agency based in Istanbul
Correspondent and Editor (Permanent full-time)
Agos
11.2010 - 05.2014
- Company Overview: A bilingual weekly newspaper published in Istanbul, Turkey
- Creating content mostly for culture and art pages
- Conducting interviews
- Managing the publication’s social media accounts
- Collaborating with other reporters and photographers
- Building relationships with sources
- Providing training to interns
- A bilingual weekly newspaper published in Istanbul, Turkey
Education
Diploma - Community Services (Case Management)
ACAP
04.2001 - 06.2023
Bachelor Degree - Journalism
Istanbul University
Skills
Relationship building
Diversity awareness
Time management
Team guidance
Support provision
Empathy
Client support
Crisis management
Referral facilitation
Problem-solving
Decision-making
Verbal and written communication
Document management
Data entry
Operations management
Volunteerhistory
Oral History Project Interviewer, Hrant Dink Foundation, 2011-2013
Conducted interviews to document personal narratives, contributing to a deeper understanding of social and historical injustices. Developed strong interviewing and interpersonal skills essential for engaging with marginalised groups.
Pronouns
She/Her
Personal Information
Driving License: Unrestricted Australian Driver License with a reliable vehicle
References
Provided upon request
Timeline
Senior Coordinator, Welcome & Registration (Secondment)
Asylum Seekers Centre
10.2024 - Current
Coordinator, Welcome & Registration (Permanent full time)
Asylum Seekers Centre
05.2023 - 10.2024
Front of House Officer (Part time)
Asylum Seekers Centre
10.2022 - 05.2023
Centre Support Clerk (Work-placement)
Asylum Seekers Centre
04.2022 - 10.2022
Supervisor (Permanent part-time)
Pazar Food Collective
11.2018 - 07.2019
Editor (Permanent Full-time)
Sputnik
02.2015 - 11.2017
Correspondent and Editor (Permanent full-time)
Agos
11.2010 - 05.2014
Diploma - Community Services (Case Management)
ACAP
04.2001 - 06.2023
Bachelor Degree - Journalism
Istanbul University
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