Ekrem Tekin
Sydney,Australia
Summary
Experienced network engineering professional skilled in optimizing system performance and ensuring network reliability. Demonstrates effective problem-solving strategies and a proactive approach to system maintenance. Prioritizes collaboration and adaptability to meet evolving technical needs, leveraging extensive knowledge in network architecture and security protocols. Forward-thinking engineer specializing in adapting business networks to emerging work realities. Implements secure connectivity for dispersed and cloud-based workforces through the careful implementation of VPNs and user management tools. Designs large-scale, flexible networks that can easily adapt to changing global business demands. Highly detail-oriented team player with strong organizational skills, capable of managing multiple projects simultaneously with a high level of accuracy.
Overview
6
6
years of professional experience
Work History
Systems and Network Engineer
ICTone
02.2024 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Systems and Network Engineer
Pro IT PTY
02.2023 - 10.2023
- Establishes and maintains network performance
- Troubleshoots network problems
- Assisted with implementation and support of network monitoring tools
- ( Cisco and Arista.)
- Defines, documents, and enforces system standards
- Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
- Configures router
- (Including Cisco, F5, Arista, TP-Link, D-Link and Netgear.)
- Updates data servers and network equipment
- (Including Cisco, F5, Arista, TP-Link, D-Link and Netgear.)
- Collaborates with network architects on network optimization
- Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations
- Accomplishes information systems and organization mission by completing related results as needed
- Designing and implementing new network solutions and/or improving the efficiency of current networks
- Procuring network equipment and managing subcontractors involved with network installation
- Configuring firewalls, routing and switching to maximise network efficiency and security
- Designing and implementing systems and tools
- Troubleshooting issues within the company's systems and networks
- Automating tasks for production environments
- Installing new hardware and software
- (Including Cisco, F5, Arista, TP-Link, D-Link and Netgear.)
- Performing system upgrades
- Managing backup and recovery
- Monitoring and capacity planning for servers (Including Cisco, F5, Arista, TP-Link, D-Link and Netgear.)
- Conducting version management
- Assessing resources to meet organizational needs
- Overseeing help desk staff
Information Technology Engineer
Cybertech Pro
09.2022 - 02.2023
- Knowing security protocols, IT systems, networking infrastructures and database systems
- Managing multiple projects simultaneously
- Working with inter-disciplinary teams to craft IT solutions
- Communicating complex information to a non-technological audience
- Troubleshooting technology problems
- Managing projects
- Documenting and creating reports
- Developing systems
- Identifying and resolving system issues
- Good knowledge and understanding of industry standards and frameworks such as ISO-27001, ISA NIST security standards, ASD Essential Eight, ACSC ISM, SOCI Act, etc
- Maintained service schedule for software and hardware
IT Analyst - IT Service Desk Analyst
Hays Recruitment
01.2021 - 09.2022
- Installed system updates to address vulnerabilities and reduce security issues
- Enhanced interfaces to promote better functionality for users
- Planned computer systems using information engineering, data modeling, and structured analysis
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks
- Collaborated with upper management to drive strategy and implement new processes
- Communicated and explained business requirements to team members to understand and implement functional demands
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
JUNIOR DATA ENGINEER
03.2020 - 12.2020
- Created detailed financial models
- Codified system infrastructural details and operating procedures to strengthen controls and maintain performance
- Formulated and designed computer systems using data modeling, information engineering and structured analysis
- Maximized information sharing by optimizing interface linking different computer systems
- Assisted with improvements to operations by showing clear connection between current policies and business results
- Performed cost-benefit analysis on potential system upgrades to support purchase decisions
- Evaluated performance benchmarks and established review metrics for future tracking
- Assessed program risks by reviewing plans and analyzing available data
- Expanded systems with new features and structural components
- Mitigated operational and financial risks by researching and recommending process improvements
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
- Developed streamlined task system to provide more effective workflows for both peers and management staff
NETWORK DATA ANALYST
Optus
01.2019 - 01.2020
- Developed new reports, updated existing reports, and created routine reports based on defined requirements
- Compiled reports outlining financial information such as income, assets, and liabilities for business leaders to review for decision-making
- Built subject matter expertise by participating in meetings, attending conferences, and engaging in brainstorming sessions
- Drove business productivity by discovering and implementing opportunities for efficiency improvements
- Researched potential investments to assist with due diligence investigations by compiling and analyzing financial information
- Compared project requirements against project deliverables to determine any last-minute changes needed
- Collected, organized, and input information into digital database
- Created reports detailing findings and recommendations
- Completed quality assurance reviews to assess accuracy of data and validate results
Education
Advanced Diploma - Cyber Security
Western Sydney University
Sydney, NSW01.2020
Bachelor - Cyber Security
Western Sydney University
Sydney, NSW02.2023
Skills
- Problem Solving
- Logical Thinking
- Troubleshooting
- Technical Resolution
- Active Directory Administration
- Operating System Knowledge
- Database Management
- Core Java
- Cisco Packet Tracing
- Python
- Wire shark
- Linux
- Connect Wise Ticketing System
- SQL
- Power Shell
- Windows Desktop Support
- Microsoft Software
- Azure
- Datto RMM
- IT Glue
- Splash-top
- 3cx Systems
- Cisco Routing
- Microsoft 365
- Fixed Wireless Networks
- Network Troubleshooting
- User Support
- Firewall Functionality
- Remote Work Support
- Customer service
- Team leadership
- Client relationships
Hobbies and Interests
- Learning cyber security tools e.g., Linux, Nmap, PowerShell and Python.
- Learning hackthebox/tryhackme tutorials.
- Studying different OS systems for further knowledge.
- Ethical Hacking.
- Computer programming and coding.
- Strongman competitions.
- Fishing.
Timeline
Systems and Network Engineer
ICTone
02.2024 - Current
Systems and Network Engineer
Pro IT PTY
02.2023 - 10.2023
Information Technology Engineer
Cybertech Pro
09.2022 - 02.2023
IT Analyst - IT Service Desk Analyst
Hays Recruitment
01.2021 - 09.2022
JUNIOR DATA ENGINEER
03.2020 - 12.2020
NETWORK DATA ANALYST
Optus
01.2019 - 01.2020
Advanced Diploma - Cyber Security
Western Sydney University
Bachelor - Cyber Security
Western Sydney University
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