Ekta Bhatia
Campbelltown,Australia
Summary
Business Analyst with 2 years of experience in customer service and management roles, adept at maintaining accurate databases and enhancing customer interaction. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Department Of Human Services
Adelaide
06.2024 - Current
- Managed daily operations of the Customer Service Department.
- Updated internal databases with new account information as needed.
- Established trustful relationships with customers through effective communication skills.
- Developed strategies to improve customer service processes and procedures.
- Handled escalated customer complaints and disputes in a professional manner.
- Collaborated with other departments within the organization on various projects.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
Assistant Manager(Casual Supervisor)
Woolworths
Adelaide
01.2022 - 01.2024
- Responding to a range of customers and other enquiries and determining the appropriate response and /or person to respond
- Maintaining up to date databases and record systems to ensure that data is available for monitoring and reporting purposes
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Complied with company policies, objectives and communication goals.
Intern
Employment opportunities (NDIS)
Adelaide
06.2022 - 08.2022
- Respond to various requests for information, as needed
- Escalate to supervisor as appropriate
- Excellent communication skills with an ability to build strong relationships with both internal and external business customers and suppliers
- High attention to detail and accuracy as data entry is a critical component of role
- Strong organizational skills with an ability to prioritize tasks, manage time effectively and meet agree deadlines
- Positive and enthusiastic attitude combined with an ability to take initiative and work autonomously without supervision
- Willingness to be flexible and dedicated to meeting reporting deadlines
- Work in a fast paced, high volume department
- An ability to grasp ideas quickly in order resolve problems and issues
- Good computer skills including MS Excel
Education
Master of Business information system -
Torrens University
12.2021
Professional Year -
Performance Education
12.2021
International Student Mentor -
Torrens University
11.2020
Master of Arts in Economics -
Chandigarh University
12.2019
Business Analyst
Australian Computer Society
Adelaide, SASkills
- Account Investigation
- Technical Support
- Complaint Handling
- Database Research
- Database Management
- Inbound and Outbound Calling
- Spreadsheets
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Customer Service
- Escalation management
References
References available upon request.
Timeline
Customer Service Officer
Department Of Human Services
06.2024 - Current
Intern
Employment opportunities (NDIS)
06.2022 - 08.2022
Assistant Manager(Casual Supervisor)
Woolworths
01.2022 - 01.2024
Master of Business information system -
Torrens University
Professional Year -
Performance Education
International Student Mentor -
Torrens University
Master of Arts in Economics -
Chandigarh University
Business Analyst
Australian Computer Society