Ekta Bindra
Robertson
Summary
Experienced and passionate chef with two plus years of experience in a fast-paced kitchen environment. Skilled in all aspects of culinary operations, including menu creation, food preparation, and kitchen management. Proven track record of exceeding customer expectations and delivering high-quality dishes. Highly motivated and adaptable, with a strong commitment to teamwork and continuous learning.
Overview
26
26
years of professional experience
Work History
Chef
Miss India
03.2021 - Current
- Complying with Australian standards, regulations, legislation that apply to the chefs, such as enforcing hygiene
- Maintaining kitchen, correct use of equipment such as ovens, scales, fryers, blenders, and work areas in clean and safe condition
- Ordering food stuff and examining supplies and checking for quantity and quality
- Working effectively with team members, and understanding the roles of management and other staff
- Communicating effectively with Head Chef and other chefs, front of the house staff, managers and other team members and suppliers associated with business
- Monitoring the quality of dishes prepared at all stages of preparation and storing food in temperature-controlled environment and timely temperature logs are well maintained
- Training kitchen staff
- Being adaptable, identifying and dealing with risks
- Planning, preparing, and serving dishes while taking care of dietary and cultural needs
- Planning staff rosters or assisting head chef in planning rosters
- Excellent Customer Service Skills, including customer needs assessment, meeting quality standards solutions to ensure customer retention and sales
- Excellent Teamwork skills enhanced through working on successful team projects at university and various jobs.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Customer sales Representative
Coles Express
08.2021 - Current
- Delivering superior customer service to clients and ensuring to gain client satisfaction
- Communicating well with customers and resolved issues; calm unsatisfied customers, restored trust and created best options for solution
- Efficiently handling functions in stocking and replenishing products
- Organising and promoting store and ensured proper maintenance to obtain optimum customer appeal and sales
- Handled cash registers; starting and ending of the shift appropriately, ensuring all money is counted accurately at closing of the shift.
Marketing Specialist
Hansol Migration Professionals Pty Ltd
01.2014 - 01.2018
- Propose, plan and schedule new ideas for marketing projects
- Develop programs for marketing activities
- Oversee development of brochures and other marketing materials
- Carry out market research
- Advise directions for marketing strategy
- Follow up with new lead to upsell company service
- Collect feedback and prepare post marketing report.
Human Resource Adviser
Lee & Lee Consulting Pty Ltd
01.2012 - 01.2013
- Provide advice and support in the management and resolution of operational human resources issues within the framework of organization human resources programs, relevant employment award and legislation, and public sector policies and procedures
- Recording each personnel information and filing each personnel related documents into human resources systems
- Undertake the full range of functions for job advertising, recruitment, selection and appointment
- Where appropriate, provide information and advice on Human Resources management issue to staff and ensure effective communication with all staff to maintain ethical and transparent working relationship.
Customer Sales Representative
Coles Express Coorparoo
01.2009 - 01.2012
- Delivering superior customer service to clients and ensuring to gain client satisfaction
- Communicating well with customers and resolved issues; calm unsatisfied customers, restored trust and created best options for solution
- Efficiently handling functions in stocking and replenishing products
- Organising and promoting store and ensured proper maintenance to obtain optimum customer appeal and sales
- Handled cash registers; starting and ending of the shift appropriately, ensuring all money is counted accurately at closing of the shift.
Customer Sales Representatives
Vodafone, Competent Personal and Allied Services (P) LTD
01.2006 - 01.2007
- Provided excellent customer service to clients and retained customers
- Demonstrated multitasking skills in maintaining the records as well as checking and serving customers simultaneously
- Gained conflict resolution and negotiation skills in managing customer complaints.
Personal Loan Officers
Citi Financial Madhusudan Financial Services (P) LTD
01.2005 - 01.2006
- Accomplished duties under stressful situations and ensured to achieve the set goals within the organisation
- Analysed customer’s financial status and provided qualified customers with personal loans
- Developed and maintained professional relationships with supervisors and co-workers
- Liaised with a range of clients and guaranteed to provide high level of customer service.
Universal Banking Officer
Centurion Bank of Punjab (now known as HDFC Bank)
01.2005
- Served as a Teller and provided high-end customer service to clients
- Accountable for A/C opening and Fixed Deposits and establishing business contacts
- Effectively handled and resolved customer complaints.
Tutor Freelance
Drawing and Art and Craft Tuition Center (Business in India)
01.1998 - 01.2009
- Taught free hand drawing to students aged 4yrs to 20yrs
- Taught different types of paintings and art and craft to students
- Provided demo sessions in different schools.
Education
Certificate IV - Commercial Cookery
Vocation Education Training Australia
Upper Mount Gravatt, QLD12.2021
Masters of Human Recourse Management -
Griffith University
Nathan Campus, QLD12.2012
Masters of International Business -
Griffith University
Nathan Campus, QLD12.2011
Bachelor of Arts -
Guru Nanak Dev University
Amritsar, Punjab12.2004
Skills
- Microsoft word
- Microsoft Office
- Excel
- Power point
- Culinary Expertise: Menu development, recipe creation, food preparation, and cooking techniques
- Kitchen Management: Inventory control, food ordering, cost analysis, staffing, scheduling, training, safety protocols
- Communication: Clear and concise communication with staff and customers, active listening, conflict resolution
- Leadership: Team motivation, delegation, performance feedback, fostering a positive work environment
- Adaptability and Problem-Solving: Quickly resolving unexpected issues, maintaining composure in high-pressure situations
- Time Management: Prioritizing tasks, meeting deadlines, ensuring efficient kitchen operations
- Organization: Maintaining cleanliness and hygiene standards, ensuring proper food storage and handling
- Computer Skills: Proficient in MS Office Suite and industry-specific software
Timeline
Customer sales Representative
Coles Express
08.2021 - Current
Chef
Miss India
03.2021 - Current
Marketing Specialist
Hansol Migration Professionals Pty Ltd
01.2014 - 01.2018
Human Resource Adviser
Lee & Lee Consulting Pty Ltd
01.2012 - 01.2013
Customer Sales Representative
Coles Express Coorparoo
01.2009 - 01.2012
Customer Sales Representatives
Vodafone, Competent Personal and Allied Services (P) LTD
01.2006 - 01.2007
Personal Loan Officers
Citi Financial Madhusudan Financial Services (P) LTD
01.2005 - 01.2006
Universal Banking Officer
Centurion Bank of Punjab (now known as HDFC Bank)
01.2005
Tutor Freelance
Drawing and Art and Craft Tuition Center (Business in India)
01.1998 - 01.2009
Certificate IV - Commercial Cookery
Vocation Education Training Australia
Masters of Human Recourse Management -
Griffith University
Masters of International Business -
Griffith University
Bachelor of Arts -
Guru Nanak Dev University
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