Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ekta Jha

McKinnon,Victoria

Summary

Results-oriented Executive with 15 years of business management experience. Delivers top-notch service to develop client rapport and increase retention. Drives business through hands-on attention to customer needs, strong follow-through and extensive knowledge of available offerings.

Overview

18
18
years of professional experience

Work History

Sales Support Executive

MillerKnoll
03.2023 - Current
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Developed solutions to sales challenges and maximized business opportunities.
  • Provide excellent customer service by responding to inquiries, resolving issues, and ensuring a positive customer experience.
  • Maintain and update customer information, track leads, opportunities, and interactions using CRM software..
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Collaborate with the sales team to provide administrative and logistical support, such as scheduling appointments, preparing presentations, and coordinating sales meetings.
  • Prepare regular reports on sales activities: DPR, register Project list
  • Training and Onboarding: Assist in the onboarding and training of new sales team members, ensuring they are equipped with the necessary knowledge and resources.
  • Event Coordination: Plan and organize sales events, trade shows, and promotional activities to generate leads and boost sales.

Senior Consultant L&D

Pricewaterhouse Coopers (PWC)
03.2021 - 03.2023
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Oversaw a team of four junior consultants, providing guidance and mentorship in learning and development strategies to support the organisation's objectives.
  • Identified key areas in need of improvement and implemented plans to rectify issues.
  • Developed and implemented comprehensive training programs aligned with the organisation's initiatives, ensuring employee skill development and engagement.
  • Managed complex learning and development projects, conducting needs assessments, designing customised training solutions, and monitoring program effectiveness.
  • Effectively collaborated with partners and business leaders to identify training needs, gaps, and improvement opportunities, aligning learning initiatives, while skillfully planning and coordinating client meetings, training sessions, events, conferences,
  • Delivered captivating and interactive training sessions on a wide array of business-related topics, to enhance employee learning and development.
  • Effectively managed and nurtured stakeholder relationships to ensure seamless collaboration and support for learning and development initiatives.

Executive Assistant

Oracle Pty Ltd
11.2016 - 12.2019
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Communicated with internal/external clients on all work and social initiatives utilising various approaches, either one-on-one, email or via phone
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail and emails.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Head of Admin & HR

Hsenid Business Solutions
01.2015 - 11.2016
  • Negotiated with external suppliers and vendors to secure best service deals.
  • Planned and scheduled office meetings, conferences, interviews, orientations and training sessions.
  • Developed and executed marketing programs, increasing company exposure, customer traffic and sales [Number]%.
  • Created Excel and PowerPoint presentation materials for demonstrations and client and upper management meetings.
  • Supervised clerical and administrative personnel by communicating job expectations, appraising job results and disciplining employees.
  • Planned and coordinated administrative procedures and systems to devise ways to streamline processes.
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Admin Role

Here Maps (Nokia Division)
07.2010 - 12.2014

Office Manager

Various Roles
01.2006 - 05.2010

Education

MBA - HR

IASE
India

Diploma in Office Management (YWCA)
India

Skills

  • Sales Presentations
  • Customer Retention
  • Sales Management
  • Business Networking
  • Supplier Relations
  • Process Streamlining
  • Sales Reporting
  • Sales Processes
  • Cross-Functional Communication
  • New Hire Onboarding
  • Strategic Planning
  • Customer Order Management

Additional Information

Reference : Available Upon Request


C O N F E R E N C E S Attended:


SHRM Global Forums

CTW Events

Hyatt Bookers Events


Timeline

Sales Support Executive

MillerKnoll
03.2023 - Current

Senior Consultant L&D

Pricewaterhouse Coopers (PWC)
03.2021 - 03.2023

Executive Assistant

Oracle Pty Ltd
11.2016 - 12.2019

Head of Admin & HR

Hsenid Business Solutions
01.2015 - 11.2016

Admin Role

Here Maps (Nokia Division)
07.2010 - 12.2014

Office Manager

Various Roles
01.2006 - 05.2010

MBA - HR

IASE

Diploma in Office Management (YWCA)

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Ekta Jha