Ekta Pandey
Macquarie Park,NSW
Summary
Customer service-oriented professional with experience in retail sales and a strong commitment to delivering outstanding customer experiences. Proven ability to engage with customers, understand their needs, and provide tailored solutions. As an international student seeking part-time opportunities, I bring flexibility, adaptability, and a keen interest in the latest technologies. Eager to leverage my skills in a part-time role at Telstra, contributing to the team’s success and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
Seed Heritage
Brookvale, NSW
05.2024 - Current
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences, contributes to repeat business and customer loyalty.
- Processed transactions accurately while maintaining a high level of customer service, leading to a 15% decrease in transaction errors.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons, boosting sales by 20%.
Associate Dispenser
OPSM
08.2023 - 10.2023
- Streamlined administrative processes, contribute to smoother office operations and customer handling at the front desk.
- Engaged directly with customers to assist in the selection and fitting of eyewear, ensuring their needs and lifestyle preferences were met, resulting in a 30% increase in customer satisfaction scores.
- Drive store success through exceeding sales targets, adept upselling, optimizing inventory, and enhancing operational efficiency.
Project Manager
S.N PANDEY CONSTRUCTONS
01.2018 - 05.2023
- Directed multiple state government construction projects, overseeing all phases from planning through completion
- Ensured projects met all scope, time, budget, and quality requirements
- Served as the primary liaison between the company and government officials, ensuring transparent communication and timely updates on project status
- Negotiated with suppliers and subcontractors to secure cost-effective deals and maintain supply chain efficiency.
DISTRICT COORDINATOR
STATE URBAN DEVELOPMENT AGENCY
08.2017 - 12.2017
- Worked for providing administrative support for the implementation of the Swachh Bharat Mission project at the Municipal Corporation Bhilai
- This included coordinating events and meetings by arranging room bookings, catering, and equipment, as well as preparing meeting materials
- Additionally, provided technical and management support for the district-wide approach of the project and contributed to social and behavior change communication efforts.
Sales Assistant
just jeans
6 2023 - 4 2024
- Delivered exceptional customer service, consistently achieving high levels of customer satisfaction by efficiently addressing inquiries and ensuring a responsive front desk.
- Managed sales transactions, assisted with fittings, and offered styling guidance and suggestions, leading to a 25% increase in sales.
- Worked with the team on stock deliveries and visual merchandising to enhance the sales floor layout, improving customer engagement and sales.
Education
Master of Engineering - Civil Engineering
University of New South Wales
Kensington, NSW12-2025
B.E (CIVIL ENGINEERING) -
Chhattisgarh Swami Vivekanand University
India04-2016
Skills
- Customer Service Excellence
- Sales and Upselling
- Product Knowledge
- Target Achievement
- Fast-Paced Environment Adaptability
- Customer Needs Analysis
- Interpersonal Communication
- Team Building
Certification
- ADVANCE DIPLOMA IN INTERIOR DESIGNING, 2017, 2018, INSD Bhilai
- DIPLOMA IN INTERIOR DESIGNING, 2011, 2012, CADANCE Academy
Accomplishments
- Published research paper on environmental science - Thermoluminescence studies of beta and gamma on Irradiated geological material for environmental monitoring.
- RHA(NGO) (02/2019 - Present) - As an active academy member of the Robin Hood Army NGO, I dedicate my time to teaching underprivileged children. Our educational programs are provided free of cost, aimed at helping these children gain both basic and advanced education. I am committed to empowering them with knowledge and skills that will positively impact their lives and future opportunities.
Languages
English
Professional
Hindi
Professional
Affiliations
Dance, Yoga, Music, Sketching, Painting, Cycling, Reading Books
Timeline
Sales Assistant
Seed Heritage
05.2024 - Current
Associate Dispenser
OPSM
08.2023 - 10.2023
Project Manager
S.N PANDEY CONSTRUCTONS
01.2018 - 05.2023
DISTRICT COORDINATOR
STATE URBAN DEVELOPMENT AGENCY
08.2017 - 12.2017
Sales Assistant
just jeans
6 2023 - 4 2024
Master of Engineering - Civil Engineering
University of New South Wales
B.E (CIVIL ENGINEERING) -
Chhattisgarh Swami Vivekanand University
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