Summary
Overview
Work History
Education
Skills
Languages
Timeline
Personal Attributes
Generic

Ekta Pourhwal

Perth

Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Utilizes effective communication and multitasking to maintain high service standards.

Professional with a strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

5
5
years of professional experience

Work History

Crew Member

Mac Donald Restaurant
10.2022 - 05.2024
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other.
  • Delivered exceptional customer service in fast-paced environments, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
  • Collaborated with team members to streamline operations, enhancing workflow and reducing wait times.
  • Trained new crew members on procedures, fostering a supportive learning environment and teamwork.
  • Implemented improvements in service delivery processes, contributing to increased efficiency and customer experience.


Customer Service Representative

Coles Express
06.2022 - 03.2024
  • Recommend potential products or services to management by collecting customer information and analysing customer needs.
  • Greet customers warmly and generate sales leads.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Advise on company information and follow communication procedures, guidelines, and policies.
  • Inform customers of deals and promotions and sell products and services.
  • Work with the customer service manager to ensure proper customer service is being delivered.

Customer Sales and Service Specialist

Telstra
09.2023 - 02.2024
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Greet customers warmly and generate sales leads.
  • Develop trusting relationships with customers.
  • Deliver information about the company’s offerings.
  • Give customers information about the products and services.
  • Help customers with complaints and questions.
  • Collecting and analyzing customer feedback.
  • Advise on company information and follow communication procedures, guidelines, and policies.
  • Assist with the placement of orders, refunds, or exchanges.
  • Inform customers of deals and promotions and sell products and services.

Level 1 Technical Support Executive

Shivam Technologies
03.2020 - 06.2022
  • Resolved customers’ complaints and concerns with strong verbal and negotiation skills.
  • Support customers with online billing and account issues.
  • Assisted customers with technical issues via email, live chat, and telephone.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Worked with customer service supervisor to resolve customer concerns.
  • Always demonstrated professionalism and courtesy with customers.

Shipment and Receiving Associate

CS logistics
10.2019 - 07.2020
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Took over time shifts during the busy periods to meet tight shipping deadlines.
  • Quickly and properly wrapped and boxed and fragile items, maintaining uniformity to meet fulfillment targets.
  • Completed more than hundreds orders each day with efficient picking and packing of shipments.

IT HELP DESK OFFICER

Techvard ICT Solutions
11.2019 - 02.2020
  • Provide technical assistance to users by phone and remotely.
  • Provide troubleshooting such as password resets, printer configurations, ticket routing and escalation to Level 2 and Level 3 support.
  • A Level 1 tech gathers and analyses information about the user’s issue and determines the best way to resolve their problem.
  • Provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
  • Familiar with Window Server, Active Directory, office365, Microsoft team, outlook and ITSM ticketing system.
  • Troubleshooting PCs, laptops, and tablets on a day-to-day basis.
  • Resolve tickets submitted by users.
  • Assist the Operations Manager in managing workflow across the entire factory.
  • Develop solutions for customers in consultation with the existing management and processing team to resolve potential issues to achieve successful outcomes.

Education

Professional Year -

Performance Education
07.2021

Master of Technology - Software Engineering

Federation University
11.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Attention to detail
  • Supplies monitoring and restocking

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Sales and Service Specialist

Telstra
09.2023 - 02.2024

Crew Member

Mac Donald Restaurant
10.2022 - 05.2024

Customer Service Representative

Coles Express
06.2022 - 03.2024

Level 1 Technical Support Executive

Shivam Technologies
03.2020 - 06.2022

IT HELP DESK OFFICER

Techvard ICT Solutions
11.2019 - 02.2020

Shipment and Receiving Associate

CS logistics
10.2019 - 07.2020

Master of Technology - Software Engineering

Federation University

Professional Year -

Performance Education

Personal Attributes

  • Time management skills demonstrate my ability to work efficiently and productively by using my time wisely.
  • “Confident, articulate, and professional speaking abilities” developed through working in a different environment where I used to serve customers regularly.
  • “Excellent interpersonal skills, as demonstrated through 4+ years of experience in customer service”.



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Ekta Pourhwal