Kuwar Puneet
Melbourne ,Vic
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tech Mahindra
Chandigarh , India
07.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- ● Managing inbound calls.
● Identifying customer's needs, answering questions and providing solutions/alternatives to issues.
● Keeping records of all telephonic and face to face conversations.
● Following instructions from the team leader and delivering what is expected.
● Building sustainable customer relationship.
● Improving performance and achieving targets. - Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Private Tutor
Self Employed
Chandigarh , India
05.2018 - 03.2021
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- ● Tutored in all academic subject areas.
● Guided students in test-taking strategies, notetaking, prioritizing assignments and studying for exams.
● Tutored students in English who were behind at schooland used efficiently methods of teaching.
● Focused on the individual needs of students.
Education
Bachelor Of Accounting - Accounting
Federation University Australia
Ballarat, VIC08.2022
Skills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Responding to Difficult Customers
- Microsoft Outlook
- Telephone Management
- Microsoft Excel
- Microsoft Office
- Strong Analytical and Problem-Solving Skills
- Inbound and Outbound Calling
- Speaking
- Service-Orientation
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Tech Mahindra
07.2021 - 07.2022
Private Tutor
Self Employed
05.2018 - 03.2021
Bachelor Of Accounting - Accounting
Federation University Australia
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