Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Shinhae Kwon

The Rocks,NSW
Shinhae Kwon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
years of professional experience

Work History

A BY BOM
Seoul, Korea

Promotional Editor
05.2021 - 01.2023

Job overview

  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Delivered services to customer locations within specific timeframes.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Accomplished multiple tasks within established timeframes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Collaborated with other photographers and videographers to capture special events.
  • Monitored trends in photography to stay current in industry.
  • Managed team of photographers for special projects.

Iksun Banju (Korean Traditional Fusion Restaurant)
Seoul, Korea

Server
02.2021 - 04.2021

Job overview

  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness

YOURNAKEDCHEESE(Wine Bar & Grocery Shop)
Seoul, Korea

All Rounder
01.2020 - 02.2021

Job overview

  • Managed time efficiently in order to complete all tasks within deadlines.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Anticipated guest needs and provided proactive service.
  • Maintained clean and organized bar area.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Communicated with guests to record orders and assess needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted guests pleasantly and answered menu questions.
  • Prepared food orders, cooking on grill and operating fry station.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used proper techniques to prepare food and ingredients.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Answered customers' questions, recommended items, and recorded order information.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Increased sales significantly by upselling higher-end products to customers.

Brunch Cafe
Seoul, Korea

Barista
01.2019 - 11.2020

Job overview

  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Followed production chart to keep hot, fresh products available daily.
  • Operated commercial kitchen equipment and tools.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Washed dishes and sanitized prep area at end of each shift.

DEARDAHLIA (korea Luxury Vegan Beauty Brand)
Seoul, Korea

Promotional Sales Makeup Artist
08.2018 - 12.2018

Job overview

  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Developed loyal following of clients by providing high-quality services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used social media platforms to promote salon and services.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Informed customers of promotions to increase sales productivity and volume.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stayed current on company offerings and industry trends.
  • Contributed to event marketing, sales and brand promotion.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Achieved or exceeded company-defined sales quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Gained extensive knowledge in data entry, analysis and reporting.

A BY BOM ( Beauty Salon & Celebrity Beauty Shop )
Seoul, Korea

Makeup Artist
09.2014 - 05.2018

Job overview

  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Conferred with producers, customers and performers to determine desired appearance.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Developed loyal following of clients by providing high-quality services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Used makeup and prosthetics to alter appearance of actors, models and performers.
  • Used social media platforms to promote salon and services.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Demonstrated thorough knowledge of all salon products and services.
  • Applied makeup in accordance with clothing style.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Monitored and reported any changes in clients' physical and mental health.

Grill5taco (Fusion Mexican Taco Restaurant)
Seoul, Korea

All Rounder
09.2013 - 09.2014

Job overview

  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.

Team GIANT
Seoul, Korea

Styilist Assistant
11.2012 - 08.2013

Job overview

  • Collaborated with photographers and designers to create innovative and visually appealing looks.
  • Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
  • Researched current fashion trends to create on-trend looks for editorial and commercial projects.
  • Designed creative concepts and styling direction for fashion shows.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Coordinated with design teams to develop custom pieces for unique styling opportunities.
  • Provided education and guidance to clients on fashion trends and styling techniques.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
  • Managed wardrobe and accessory collections, keeping items in pristine condition.
  • Assisted in styling of shoots for print and television advertisements.
  • Worked closely with vendors to secure garments, accessories and props for styling projects.

Olive Young (korea Beauty Drug Store)
Seoul, Korea

Sales Associate
01.2012 - 12.2012

Job overview

  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Consulted with businesses to supply accurate product and service information.
  • Informed customers of promotions to increase sales productivity and volume.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Stayed current on company offerings and industry trends.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to event marketing, sales and brand promotion.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Solved customer challenges by offering relevant products and services.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Cafe Bene (Coffee Shop)
Seoul, Korea

All Rounder
03.2011 - 12.2011

Job overview

  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

TOPTEN (korea SPA Brand)
Seoul, Korea

Sales Assistant
05.2011 - 11.2011

Job overview

  • Established rapport with customers using active listening and interpersonal skills.
  • Negotiated prices, terms of sales and service agreements.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Jeonghwa Arts College
Seoul, Korea

Associate of Arts from Beauty Arts
02.2012

University Overview

  • National Certificate [Makeup Specialist]
  • National certificate [professional hairdresser]
  • National Certificate [Skin Beauty Specialist]
  • Beauty Instructor's Certificate

Skills

  • Dependable and Responsible
  • Preparing and Packaging Orders
  • Ingredient Preparation
  • Regulatory Compliance
  • Order Fulfillment Procedures
  • Order Entry
  • POS System Operations
  • Table and Dining Room Setup
  • Customer Service
  • Surface Cleaning
  • Recipe-Based Cooking
  • Beauty Transformations
  • Bridal Makeup Application
  • Trend Expertise
  • Film and Television Makeup
  • Natural Beauty Enhancement

Websites

Timeline

Promotional Editor
A BY BOM
05.2021 - 01.2023
Server
Iksun Banju (Korean Traditional Fusion Restaurant)
02.2021 - 04.2021
All Rounder
YOURNAKEDCHEESE(Wine Bar & Grocery Shop)
01.2020 - 02.2021
Barista
Brunch Cafe
01.2019 - 11.2020
Promotional Sales Makeup Artist
DEARDAHLIA (korea Luxury Vegan Beauty Brand)
08.2018 - 12.2018
Makeup Artist
A BY BOM ( Beauty Salon & Celebrity Beauty Shop )
09.2014 - 05.2018
All Rounder
Grill5taco (Fusion Mexican Taco Restaurant)
09.2013 - 09.2014
Styilist Assistant
Team GIANT
11.2012 - 08.2013
Sales Associate
Olive Young (korea Beauty Drug Store)
01.2012 - 12.2012
Sales Assistant
TOPTEN (korea SPA Brand)
05.2011 - 11.2011
All Rounder
Cafe Bene (Coffee Shop)
03.2011 - 12.2011
Jeonghwa Arts College
Associate of Arts from Beauty Arts

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Shinhae Kwon