Eléa Agez Da Silva
Melbourne,VIC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
As for my background as a waitress, My French touch adds a certain je ne sais quoi to my approach, whether it’s creating a relaxed and inviting atmosphere, recommending the perfect pairing, or offering personalized service that elevates the dining experience.
With my passion for hospitality and attention to detail, I blend professionalism with a friendly and ensuring each guest leaves with a memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mungo Lodge
08.2024 - Current
- Diverse positions: Bartender, waitress, receptionist, housekeeper, maintenance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Advisor
Instore Clothing
04.2024 - 07.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Responded to in-person and telephone requests for information about company offerings.
Waitress
Coconut Café
08.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Advisor
American Vintage
09.2022 - 07.2023
- Accompanied and advised customers in a warm and professional manner, ensuring their needs were met effectively
- Demonstrated strong initiative, responsibility, and autonomy in providing personalized assistance to customers
- Contributed to achieving sales targets through effective product knowledge and upselling techniques
- Maintained a tidy and organized sales environment to enhance the shopping experience for customers
Waitress Supervisor
Praia Da Mata
07.2022 - 08.2022
- Provided excellent customer service by assisting patrons with their inquiries and purchases
- Utilized strong communication skills to effectively convey product information and promotions to customers
- Demonstrated adaptability and teamwork in a fast-paced retail environment
- Assisted in maintaining store cleanliness and visual merchandising standards to enhance the store's appeal
Education
Bachelor of Arts - Film Studies
Monash University
Melbourne06.2024
Bachelor of Arts - Film Studies
Sorbonne-Nouvelle
Paris06.2024
Skills
- Strong interpersonal and communication skills
- Ability to work effectively in a team environment
- Proficient in handling cash/efpos transactions
- Good organizational skills
- Adaptability and ability to thrive in a fast-paced environment
- Fluent in French and English
- Customer Service
Volunteer Experience
- Unicef as a French ambassador
- La Clef Revival (Paris' last community cinema)
- Solidays (French music Festival) in catering for 2 years in a row
- Cannes Festival as a student
Certification
- Cambridge Test
- TOEFL IBT
- Senior Secondary Certificate of Education (French one)
- 1st aid diploma
- RSA
Timeline
Assistant Manager
Mungo Lodge
08.2024 - Current
Sales Advisor
Instore Clothing
04.2024 - 07.2024
Waitress
Coconut Café
08.2023 - 12.2023
Sales Advisor
American Vintage
09.2022 - 07.2023
Waitress Supervisor
Praia Da Mata
07.2022 - 08.2022
Bachelor of Arts - Film Studies
Monash University
Bachelor of Arts - Film Studies
Sorbonne-Nouvelle
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