Elad Aharoni
Melbourne
Summary
Excelling as a dedicated Customer success professional, adept at delivering exceptional service and achieving goals through effective multitasking. focused on cultivating strong professional relationships to drive profitability and business growth. As a proactive leader and problem-solver, prioritizing operational efficiency to reduce costs and enhance organizational effectiveness. Demonstrating a knack for independent decision-making and sound judgment, contributing consistently to the overall success of the company.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Connect
02.2023 - 04.2024
- Conducted over 1000 Zoom meetings, explaining and demonstrating correct and effective use of product.
- Increased customer satisfaction by 10-20% by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics department-wide.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Led customer workshops and webinars to educate users on product features, updates, and best practices.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs
Army Store Manager
IDF
11.2020 - 07.2022
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Commander of New Recruits
IDF
11.2019 - 11.2020
- Developed thorough contingency plans for swift responses to unexpected challenges or emergencies in field.
- Led over 10 cycles of new soldiers, with at least 20 soldiers under my command in each cycle.
- Enhanced safety protocols by implementing rigorous training sessions and emergency drills for new soldiers.
- Coordinated with other commanders to develop best practices, improving overall fleet performance.
- Safely transported passengers and cargo by adhering to strict safety guidelines and protocol.
- Evaluated crew performance regularly offering constructive feedback which contributed towards professional growth.
Junior Consultant
Jewish Agency For Israel, Diller Program
01.2017 - 01.2018
- Fostered cultural exchange among international Diller participants through participation in global conferences and collaborative programs.
- Co-led trip to Canada from Israel with over 50 Participants.
- Wrote activities and content and delivered to participants and their parents.
Scout Leader
Scouts of Israel
01.2015 - 01.2017
- Led over 40 young scouts multiple trips safely
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality
- Administered basic first aid and medications per organizational guidelines, documenting incidents and communicating details to camp director.
Education
High School Diploma -
Rabin
Eilat, DSkills
- Critical Thinking
- Guide/Instructor for Clients and New Employees
- Customer Success Specialist
- Sales
- Problem Resolution
Personal Information
Title: Salesperson
Languages
Hebrew, English
Native language
Timeline
Customer Success Specialist
Connect
02.2023 - 04.2024
Army Store Manager
IDF
11.2020 - 07.2022
Commander of New Recruits
IDF
11.2019 - 11.2020
Junior Consultant
Jewish Agency For Israel, Diller Program
01.2017 - 01.2018
Scout Leader
Scouts of Israel
01.2015 - 01.2017
High School Diploma -
Rabin
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