Active volunteer with PDA Australia, supporting the organisation of professional workshops and industry events, engaging students, early-career professionals, and stakeholders across the pharmaceutical and life sciences sectors.
2+ years of experience in customer service delivering technical solutions to scientists (on site, via email and over the phone).
Confident scientific communicator – teaching more than 100 undergraduate medical and biomedical science students over more than 5 years, and training honours and master’s and PhD students in laboratory techniques.
Proven ability to build and maintain professional relationships with key stakeholders across institutions such as the University of Melbourne and St Vincent’s Institute (SVI), supporting collaboration and engagement.
Familiar with CRM principles, customer engagement strategies, and structured follow-up processes to support relationship management and service delivery.
Good time management under pressure for research, data and providing quality service delivery to maintain and grow the client base.
Self-directed event coordinator with over 2 years of experience creating strategic alliances with organisational leaders to align with and support key business initiatives for on-time, under-budget event completion.
Work History
Events Coordinator (Volunteer)
PDA Australia Chapter
12.2025 - Current
Coordinate event communications, including planning PDA x university events, sending invitations to students and early‑career professionals, and following up on sign‑ups to encourage attendance.
Assist with event logistics such as managing registrations, preparing promotional materials, and helping with on‑the‑day setup.
Participate actively in meetings, providing input on future outreach activities, casual catch‑up events, and student engagement initiatives.
Coordinated schedules and timelines for events.
Career Break
Relocation and Study Preparation
11.2022 - 04.2024
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Care Coordinator
Pille Pharmaceutical Creative Idea
Tehran, Iran
01.2019 - 11.2022
Managed relationships with 40+ patients per month, delivering personalised healthcare services to improve medication adherence.
Promoted digital healthcare solutions to patients, pharmacists, and clinicians, supporting service adoption and customer satisfaction.
Conducted regular calls and meetings to understand client needs, provide tailored solutions, and ensure ongoing engagement.
Collaborated closely with pharmacists to resolve issues, optimise service delivery, and improve operational efficiency.
Maintained accurate records and ensured compliance with regulatory and GMP standards.
Contributed to service growth through strong client relationship management and consistent follow-up.
Supported delivery of high-quality, patient-centred services in a fast-paced healthcare environment.
Co-authored a pharmacist pocketbook that achieved sales of 1,500 copies to contribute to products that perform in the market.
Achievements:
Expanded customer base through networking and relationship building.
Co‑authored a pharmacist pocketbook that achieved sales of 1,500 copies to contribute to products that perform in the market.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Research Assistant
Pasteur Institute
12.2014 - 11.2018
Performed molecular diagnostics (genotyping) on 150+ clinical samples, supporting epidemiological research outcomes.
Delivered training and workshops on laboratory techniques and troubleshooting, strengthening communication and mentoring capabilities.
Managed laboratory inventory, including ordering reagents and maintaining accurate records to ensure efficient research operations.
Collaborated with University of Texas, contributing to publications and the development of new methodologies.
Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Established reliable genotyping workflows contributing to national-level tuberculosis research.
Built strong collaboration and knowledge-sharing practices within the research team.
Achievements:
• Established reliable genotyping workflows contributing to national-level tuberculosis research.
• Built strong collaboration and knowledge-sharing practices within the research team.
Education
Master of Philosophy - Biomedical Science, by Research
University of Melbourne
Australia
11.2025
Bachelor of Science - Microbiology
Islamic Azad University
Iran
02.2016
Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
CRM systems (Salesforce, Greentree)
Scientific software
Key Attributes
Strong organisational skills
Detail-oriented leadership
Client relationship management
CRM Proficient & Data-Driven
Sales and marketing mindset
Molecular and cellular biology applications in genomics, metabolism, and infectious disease
Business development
Proactive problem-solving
Excellent presentation skills
Collaborative team player
Confident scientific communication
Proposal writing
Conference planning support
Awards and Scholarships
Postgraduate Scholarship, St Vincent’s Institute of Medical Research (SVI), Apr 2024 – Nov 2024
Top-Up Scholarship, St Vincent’s Institute of Medical Research (SVI), Apr 2024 – Jul 2025
Timeline
Events Coordinator (Volunteer)
PDA Australia Chapter
12.2025 - Current
Career Break
Relocation and Study Preparation
11.2022 - 04.2024
Care Coordinator
Pille Pharmaceutical Creative Idea
01.2019 - 11.2022
Research Assistant
Pasteur Institute
12.2014 - 11.2018
Bachelor of Science - Microbiology
Islamic Azad University
Master of Philosophy - Biomedical Science, by Research