ELAHE MOHSENI
DOVETON
Summary
Motivated and customer-focused retail professional with extensive experience in fast-paced team environments. Proficient in operating point-of-sale systems, maintaining high standards of cleanliness, and delivering exceptional customer service. Skilled in time management, multitasking, and effective communication, with fluency in Persian and Dari. Dedicated to achieving company goals and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Hexa Medical Centre
01.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Team Member
Kentucky Fried Chicken
01.2022 - 12.2024
- Delivered excellent customer service, addressing inquiries and resolving concerns promptly to ensure customer satisfaction
- Successfully upsold promotional items, contributing to sales growth
- Maintained a clean and welcoming dining area, earning consistent positive feedback
- Proactively learned new skills and adapted to operational changes with minimal supervision
Team Member
Hungry Jacks
01.2021 - 12.2022
- Provided exceptional service, handling customer orders accurately using point-of-sale systems
- Increased customer satisfaction by implementing forward-thinking service strategies
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Real Estate Assistant
Sultani Real Estate
05.2022 - 06.2022
- Provided excellent customer service to potential buyers and tenants, addressing inquiries professionally and promptly
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
Education
Completion of VCE - Year 12
FGSC
12.2024
HLT33115 Certificate III -
Health Services Assistance
12-2024
Skills
- Customer service excellence
- Cash handling and POS systems
- Time management and multitasking
- Conflict resolution
- Team collaboration
- Sales and product knowledge
- Telephone etiquette
- Front desk operations
- Appointment scheduling
- Medical terminology
- Medical billing
Timeline
Medical Receptionist
Hexa Medical Centre
01.2025 - Current
Real Estate Assistant
Sultani Real Estate
05.2022 - 06.2022
Team Member
Kentucky Fried Chicken
01.2022 - 12.2024
Team Member
Hungry Jacks
01.2021 - 12.2022
Completion of VCE - Year 12
FGSC
HLT33115 Certificate III -
Health Services Assistance
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