Elaine Cant

• Collaborated with other staff members to ensure efficient operations within the deli environment.
• Stayed informed about daily specials, new menu items, promotions.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Upheld high standards of sanitation in accordance with health department regulations.
• Stocked service areas with supplies during slow periods.
• Provided excellent customer service to ensure satisfaction.

Comply with and understand:

- NECF (National Energy Customer Framework).

- AER (Australian Energy Regulator).

- AEMO (Australian Energy Market Operations - NEM).

MSATS (Market Settlement and Transfer Solution) provides highly efficient, courteous customer service for customers, Essential Energy staff, retailers, and contractors.

Provide highly efficient, courteous customer service for customers, Essential Energy staff, retailers, and contractors.

Provide 90% availability to system outages with information, assistance, and safety for customers, Essential Energy staff, contractors, and the protection of customer and Essential Energy equipment, which includes some of the following:

Life-threatening calls, wires down, NW equipment faults, brownouts, no supply, daily log calls, life support, etc.

Enquiries/Complaints in dealing with difficult and complex customer inquiries:

Debris and Vegetation Enquiries, Environmental and Calltaker Reporting, Hot Water Enquiries, Network Equipment Fault Reporting, Network and Supply Enquiries, Planned Outage Enquiries, Safety, Shock Reports, Street Light and Night Vision Enquiries, Assessed Reads, New Connections, Essential Water, and all calls to NGE (Network General Enquiries - 13 23 91) and Tree Trimming.

Taking ownership of outbound calls for pre-arranged life support customers, call backs, and all outbound calls as per business requirements.

o Buddying, mentoring, and sharing of information to all current, new co-workers and other departments.

Seek information about new situations, changes, and understanding other departments (when required).

Aware of and comply with the Code of Conduct (safety excellence, respect, customer and community focus, continuous improvement, and act with integrity).

Provide professional and effective frontline contact for customers, retailers, networks, CSA, and contractors.

Ensure all inbound service orders—re-energisation, special reads, de-energisation, disconnection of non-payment, responses, and customer detail notifications—are resolved and completed.

Misaligned retailers report.

Process and record current customer and site information for OOA Move-In transfers in the relevant market systems, including MSATS and CIS (Energy LIVE), ensuring a timely and accurate service.

Ensure all outbound de-energizations and access issues are responded to, resolved, and completed.

Resolving the OOA vacant premises.

Solving access issues with networks and customers for field staff to obtain meter reads.

Training of fellow co-workers in procedures and duties.

• Data Entry onto Country Energy's internal System (CIS Energy LIVE)