Elaine Iro

Collaborated with funeral directors and supported private customers in placing tribute notices.

Managed phone queries, directed calls, and addressed complaints efficiently.

Met daily deadlines consistently for all tasks.

Pursued customer payments for advertisement bookings to ensure timely revenue.

Followed up with customers for artwork submissions for print and digital creatives.

Assisted users with online platform inquiries as a helpdesk consultant.

• Demonstrated strong organizational skills to meet daily deadlines consistently.
• Maintained high accuracy and attention to detail in all tasks.
• Assisted customers in designing tailored advertising solutions.
• Presented media packages and advertising options to clients effectively.
• Explained features and benefits of various advertising products.
• Processed inbound calls, entered orders, and managed emails for assigned accounts.
• Collaborated with team members through coaching sessions and meetings.
• Fostered relationships with key media partners to drive sales growth.

• Foster positive employee relationships through communication, training and development coaching. I have a strong work ethic and enjoy working in a team.
• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support their development and maintain good customer relationships.
• Delegate daily tasks to team members to optimize group productivity.
• Interviewed, hired and trained new quality team members to the business.
• Managed a varied workload whilst looking after upto 10 team members at a time.

• Promoted to a leadership position in recognition of my strong work ethic and providing exceptional customer service, whilst achieving targets/kpi's set by the company during my time as an Advertising Sales Consultant.
• Foster positive employee relationships through communication, training and development coaching to enable the team to execute their roles and achieve objectives and goals.
• Manage a variety of workload including admin duties, coaching, team meetings, and supporting up to 14 team members at one time.
• Be responsible for the outcomes of the team and identify KPIs and goals for each individual team member.