Elaine Newell
Berwick
Summary
Phlebotomist with over 7 years of experience. Extensive training and hands-on experience in all venipuncture collection techniques. Detail orientated with skill full technique including difficult veins. Excellent customer service skills with over 100 5 star reviews and 2 special awards from Australian clinical labs for outstanding customer service.
Overview
36
36
years of professional experience
Work History
Phlebotomist
Australian clinical labs
Clayton
05.2017 - Current
- Ensured compliance with federal regulations governing laboratory procedures.
- Verified patient information prior to specimen collection.
- Prepared specimens for transport to external laboratories.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed quality control tests on collected specimens.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training of new phlebotomists.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Followed all safety protocols when handling hazardous materials.
- Responded quickly and effectively to emergency situations.
- Provided assistance to clinical staff during patient visits.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained accurate records of collected specimens and test results.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Monitored inventory levels of supplies used in phlebotomy services.
- Processed samples accurately and efficiently.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Collaborated with laboratory personnel to resolve specimen issues.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Scheduled appointments and managed patient flow to minimize wait times.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Assisted in the training and mentoring of new phlebotomy staff.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Customer Service Representative
United airlines
London Heathrow
04.1989 - 09.2006
- Provided excellent customer service to passengers including security checks, baggage & seat issues, taking care of unaccompanied minors, making announcements and boarding flights. Also subcontracted to Emirates & air New Zealand airlines
Education
Pathology Collector Cert 111
All Health Training
Narre Warren Vic 05-2017
High School Diploma -
Mathew Arnold Secondary School
England 09-1987
Skills
- Venipuncture techniques using vacutainer, butterfly & needle and syringe
- Specimen preparation
- Quality control
- Patient education
- Excellent customer service skills, making sure all patients feel welcome, comfortable and confident in my service Particularly good with ‘difficult veins’
Timeline
Phlebotomist
Australian clinical labs
05.2017 - Current
Customer Service Representative
United airlines
04.1989 - 09.2006
Pathology Collector Cert 111
All Health Training
High School Diploma -
Mathew Arnold Secondary School