Elaine Pope
Balmain
Summary
I'm a dynamic and highly reliable professional with my most recent experience as an Electorate Officer at Summer Hill Electorate Office. I have proven ability in verbal communication and office administration, filing, scanning and handling constituents. I also have strong multitasking skills and commitment to improving workflow efficiency. I also have solid experience in preparing and serving customers in a safe, effective and friendly manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Electorate Officer
Summer Hill Electorate Office
10.2023 - Current
- Assisted in organizing community events to enhance public engagement and awareness.
- Researched local issues and prepared briefs to inform office responses and initiatives.
- Collaborated with team members to streamline office processes, improving workflow efficiency.
- Engaged with community members to address concerns and relay feedback to the elected representative.
- Maintained accurate records of constituent interactions, ensuring timely follow-up on inquiries.
- Increased public awareness of available government services by creating informative resource guides and hosting informational sessions within the community.
Club Attendant
Balmain Bowling Club
07.2023 - 03.2024
- Maintained cleanliness and organization of club facilities to ensure a welcoming environment.
- Assisted members with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Collaborated with team members to optimize service efficiency during peak hours.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Console Operator
EG Group
05.2022 - 01.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed inventory levels, restocking supplies as needed to optimize operations.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness of service areas to enhance customer experience.
- Trained new staff on operational procedures and safety protocols.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
Customer Service Representative
EG Group
11.2021 - 05.2022
- Worked at a Pizza Hut which was located within a Service Station
- Prepared high-quality pizzas following standardized recipes and company specifications.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed counter service, ensuring timely order fulfillment and customer satisfaction.
Crew Member
McDonald's
05.2018 - 03.2019
- Delivered exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
- Assisted in training new crew members on operational procedures and safety protocols, fostering a collaborative work environment.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
- Operated point-of-sale systems efficiently, processing orders accurately to enhance service speed and accuracy.
- Resolved customer complaints effectively, enhancing satisfaction through proactive communication and problem-solving skills.
- Took orders, prepared meals, and collected payments.
Cashier
Red Rooster
06.2016 - 08.2017
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Managed cash drawer, ensuring accurate counts and adherence to cash handling procedures.
- Trained new team members on cash register operations and customer service protocols.
- Implemented best practices for food preparation and presentation, improving overall quality of menu items served.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
Education
No Degree - Education (Secondary)
University of New South Wales
Sydney, NSW11-2026
Diploma - Social Sciences
Western Sydney University
Bankstown, NSW01-2018
Skills
- Verbal communication
- Time management
- Office administration
- Inbound phone call handling
- Database entry
- Document scanning
- Strong multitasking
- Customer service
- Highly reliable
- Professional appearance
- Beverage preparation
Certification
Responsible Service of Alcohol (RSA) - Certification valid until 2028
Responsible Conduct of Gambling (RCG) - Certification valid until 2028
Timeline
Electorate Officer
Summer Hill Electorate Office
10.2023 - Current
Club Attendant
Balmain Bowling Club
07.2023 - 03.2024
Console Operator
EG Group
05.2022 - 01.2023
Customer Service Representative
EG Group
11.2021 - 05.2022
Crew Member
McDonald's
05.2018 - 03.2019
Cashier
Red Rooster
06.2016 - 08.2017
No Degree - Education (Secondary)
University of New South Wales
Diploma - Social Sciences
Western Sydney University