Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elaine Pope

Balmain

Summary

I'm a dynamic and highly reliable professional with my most recent experience as an Electorate Officer at Summer Hill Electorate Office. I have proven ability in verbal communication and office administration, filing, scanning and handling constituents. I also have strong multitasking skills and commitment to improving workflow efficiency. I also have solid experience in preparing and serving customers in a safe, effective and friendly manner.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Electorate Officer

Summer Hill Electorate Office
10.2023 - Current
  • Assisted in organizing community events to enhance public engagement and awareness.
  • Researched local issues and prepared briefs to inform office responses and initiatives.
  • Collaborated with team members to streamline office processes, improving workflow efficiency.
  • Engaged with community members to address concerns and relay feedback to the elected representative.
  • Maintained accurate records of constituent interactions, ensuring timely follow-up on inquiries.
  • Increased public awareness of available government services by creating informative resource guides and hosting informational sessions within the community.

Club Attendant

Balmain Bowling Club
07.2023 - 03.2024
  • Maintained cleanliness and organization of club facilities to ensure a welcoming environment.
  • Assisted members with inquiries, providing exceptional customer service and support.
  • Maintained cleanliness and organization of bar area, complying with health and safety regulations.
  • Collaborated with team members to optimize service efficiency during peak hours.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Console Operator

EG Group
05.2022 - 01.2023
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed inventory levels, restocking supplies as needed to optimize operations.
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness of service areas to enhance customer experience.
  • Trained new staff on operational procedures and safety protocols.
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
  • Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
  • Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
  • Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.

Customer Service Representative

EG Group
11.2021 - 05.2022
  • Worked at a Pizza Hut which was located within a Service Station
  • Prepared high-quality pizzas following standardized recipes and company specifications.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Managed counter service, ensuring timely order fulfillment and customer satisfaction.

Crew Member

McDonald's
05.2018 - 03.2019
  • Delivered exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
  • Assisted in training new crew members on operational procedures and safety protocols, fostering a collaborative work environment.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
  • Operated point-of-sale systems efficiently, processing orders accurately to enhance service speed and accuracy.
  • Resolved customer complaints effectively, enhancing satisfaction through proactive communication and problem-solving skills.
  • Took orders, prepared meals, and collected payments.

Cashier

Red Rooster
06.2016 - 08.2017
  • Processed customer transactions accurately and efficiently using POS systems.
  • Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained clean and organized checkout area to promote safety and efficiency.
  • Managed cash drawer, ensuring accurate counts and adherence to cash handling procedures.
  • Trained new team members on cash register operations and customer service protocols.
  • Implemented best practices for food preparation and presentation, improving overall quality of menu items served.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.

Education

No Degree - Education (Secondary)

University of New South Wales
Sydney, NSW
11-2026

Diploma - Social Sciences

Western Sydney University
Bankstown, NSW
01-2018

Skills

  • Verbal communication
  • Time management
  • Office administration
  • Inbound phone call handling
  • Database entry
  • Document scanning
  • Strong multitasking
  • Customer service
  • Highly reliable
  • Professional appearance
  • Beverage preparation

Certification

Responsible Service of Alcohol (RSA) - Certification valid until 2028

Responsible Conduct of Gambling (RCG) - Certification valid until 2028

Timeline

Electorate Officer

Summer Hill Electorate Office
10.2023 - Current

Club Attendant

Balmain Bowling Club
07.2023 - 03.2024

Console Operator

EG Group
05.2022 - 01.2023

Customer Service Representative

EG Group
11.2021 - 05.2022

Crew Member

McDonald's
05.2018 - 03.2019

Cashier

Red Rooster
06.2016 - 08.2017

No Degree - Education (Secondary)

University of New South Wales

Diploma - Social Sciences

Western Sydney University
Elaine Pope