Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Tamblyn

Central Coast,NSW

Summary

Results-driven Assistant Director of Client Services, known for exceptional productivity and efficiency in task completion. Specialize in client relationship management, strategic planning, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction. Skilled at building strong relationships, managing large-scale projects, and ensuring high-quality outcomes for clients. Committed to fostering a collaborative environment while delivering exceptional results across all areas of client services operations.

Overview

19
19
years of professional experience

Work History

Assistant Director - Client Services

NSW Trustee & Guardian
Parramatta, NSW
09.2009 - 12.2016
  • Responsible for effective client service delivery across regional teams, and supervision of six reporting managers.
  • Provided strategic guidance to client service teams, developed and implemented policies, processes and procedures for client services.
  • Monitored staff performance regularly and conducted supervision, identified staff development and training including performance improvement.
  • Developed partnerships with external stakeholders and other professionals, to enhance client outcomes.
  • Resolved escalated complaints from clients, families internal and external stakeholders and staff in an efficient manner.
  • Analysed reports, call monitoring, KPI'S, and client, family and stakeholder relations to refine and maintain workflows and procedures.
  • Provided reports to and attendance at various bodies including Guardianship Tribunal, ADT and Supreme Court.

Regional Manager

NSW Trustee and Guardian
Sydney, NSW
06.2003 - 05.2009
  • Key responsibilities for this position included supervision and support of staff, allocation of work, senior case management, team development and effective client service delivery
  • Demonstrated management of resources and staff to effectively meet client, organisational staffing and community expectations.
  • Managed all areas of client service teams including Intake, Regional teams, Clarence St, and Monitoring team.
  • Provision of reports to senior staff as well external bodies, provision of written direction to team members

Principal Estate Manager

Office of the Protective Commissioner
Sydney
01.2001 - 05.2003
  • Key responsibilities included D\delivery of Financial Management to clients for whom a financial management order has been made.
  • Liaison with clients, families, stakeholder and government services
  • Supervision of staff senior case management and decision making
  • Participation in team development and identifying issues, implementationof work place iniatives
  • Participation in policy development and review
  • Relieving regional manager

Guardian/Senior Guardian

Office of the Public Guardian
Gosford, NSW
01.1998 - 01.2001
  • Substitute decision making, pursuant to NSW Guardianship Act, and in line with organisational policy practice
  • Comprehensive assessment of client needs and demonstrated ability to analyse and apply information to resolve issues
  • Management of complex mix of client matters, and provision of after hours services,
  • Supervision of Guardians including development and training
  • Demonstrated ability to meet deadlines, solve problems, ability to multitask and a flexible approach to work
  • highly developed negotiation and conflict resolution skills

Education

Bachelor of Arts - Psychology And Sociology

University of Wollongong
Wollongong, NSW
05-1991

Advanced Certificate I Management Skills
Barton Institute Of TAFE

Ongoing Education And Training
Government departments

Skills

  • Decision-making
  • Critical thinking, strategic planning, problem solving, and data analysis to identify options within organisational policies and practice
  • Extensive experience in policy development and change management
  • Demonstrated effective negotiation and conflict resolution skills
  • Clear, effective written and oral communication, including report writing and the use of plain English, to ensure that the communication is appropriate to the target audience
  • Client relationship management including complaint investigation and resolution
  • Demonstrated ability to prioritise work, meet deadlines and multitask
  • Teamwork and collaboration across a multidisciplinary team, clients, families, stakeholders, and other professionals
  • Effective staff supervision, development and training and performance monitoring and management

Timeline

Assistant Director - Client Services

NSW Trustee & Guardian
09.2009 - 12.2016

Regional Manager

NSW Trustee and Guardian
06.2003 - 05.2009

Principal Estate Manager

Office of the Protective Commissioner
01.2001 - 05.2003

Guardian/Senior Guardian

Office of the Public Guardian
01.1998 - 01.2001

Bachelor of Arts - Psychology And Sociology

University of Wollongong

Advanced Certificate I Management Skills

Ongoing Education And Training

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Elaine Tamblyn