Elaine Williamson
Bombala,NSW
Summary
Adept at fostering independence and well-being in clients at Cooma Challenge, I excel in daily living support and housekeeping, demonstrating strong time management and relationship-building skills. Trained staff and improved service quality as a Shift Supervisor at KFC, showcasing leadership and active listening. Achieved high customer satisfaction through emotional support and efficient operations.
Overview
24
24
years of professional experience
Work History
Support Worker
Cooma Challenge
11.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Enhanced clients comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for clients
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with self-administered medications.
Pizza Maker
Capital Dial APizza
03.2007 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Coached new workers on store policies, pizza making, and dough preparation.
- Cleaned and sanitized work areas, utensils and equipment.
- Used kitchen equipment safely and reduced risk of injuries and burns.
Volunteer
Overflow Op Shop
03.2000 - Current
- Organise stock on shelves
- cash handling
- checking product quolity
- talking to customers
- finding items they need
- re stocking
Hospitality Worker
Centre Cafe
01.2002 - 10.2015
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Shift Supervisor
Kentucky Fried Chicken
11.2001 - 05.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Certificate III - Aged Care Nursing
Cooma Tafe
Cooma, NSW01.2018
Certificate III - Child Care
Cooma Tafe
Cooma, NSW01.1998
No Degree - High School Certificate
Bombala High School
Bombala, NSW12.1997
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Mobility Assistance
- Meal Preparation
- Transportation Assistance
- Cultural Sensitivity
- Time Management
- Active Listening
- Relationship Building
gardening, dimond bead art, cooking
I enjoy gardening with flowers and vegatables and building the garden bed, making pictures using beads, cooking diferant styles of meals cakes and muffins.
Timeline
Support Worker
Cooma Challenge
11.2016 - Current
Pizza Maker
Capital Dial APizza
03.2007 - Current
Hospitality Worker
Centre Cafe
01.2002 - 10.2015
Shift Supervisor
Kentucky Fried Chicken
11.2001 - 05.2013
Volunteer
Overflow Op Shop
03.2000 - Current
Certificate III - Aged Care Nursing
Cooma Tafe
Certificate III - Child Care
Cooma Tafe
No Degree - High School Certificate
Bombala High School
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