Elaine Young

• Manage operations and catering for cafe both at Northey Street every Sunday and at yoke cafe during its period of operating.
• Catering and kitchen responsibilities included menu design and costing, waste management, developing a compost system, acting as Food Safety Supervisor, adhering to Council requirements, training and development of staff. Sourcing local and organic produce, directly from farmers where possible meant developing a less specific menu which allowed for flexibility in offerings based on seasonality and availability.
• Operations management includes implementing systems and practices to ensure high levels of customer care and engagement. Having a team who share similar values, who are cared for by appropriate rostering, remuneration, benefits and empowerment has translated into a conscientious, loyal, reliable and friendly team who have developed fantastic customer relationships, ultimately increasing productivity, sales and enjoyment for everyone.
• Financial administration responsibilities include managing payroll, superannuation, BAS, general use of accounting software for management of profit and loss and ongoing specific revenue and percentage management.
• General administration responsibilities include menu and general website updates, signage and flyers, ordering and management of stock.

MEFITPRO holds the license and agency rights for LES MILLS and other Fitness Equipment Brands such as TRX, BOSU, Triggerpoint and ViPR in the Middle East and India. This role involved coordinating the Training associated with these brands in UAE and regional countries.

• Develop Training Calendar according to demand and availability of trainers
• Coordinate Trainers and source venue location
• Liaise with Sales & Marketing to promote courses
• Oversee two associates who handle registration process of participants

Human Resources Officer

A 267 room hotel catering for a predominantly corporate clientele. Sole full-time Human Resources Officer working alongside the Director of HR, Loss Prevention Manager and one part-time HR Officer to manage over 200 associates.

• Entire recruitment and selection process for non-management and supervisor level associates of all departments; from advertising, screening, interviewing, conducting reference checks, offering/rejecting applicants to creation of contracts.
• Induction of new associates; including company policies and procedures.
• Coordination and conduction of company orientation training programmes.
• Coordination of associate benefit and recognition programmes.
• Coordination of non-management performance management programme.
• Provision of general HR advice to associates and line managers.
• Coordination of school/college based work experience programmes.
• Compilation of monthly management reports in the absence of the Director of HR.
• Enforcement of disciplinary action in the absence of the Director of HR.
• Coordination of company social activities.
• Compilation and maintenance of associate files.
• Upkeep of associate database system.
• Compilation and distribution of the daily Hotel Newsletter

• Organisation and supervision of bar and floor staff
• Customer complaint resolution
  Conflict resolution between both staff and customers
• Orientation and training of new employees
• Counting and balancing of day’s takings