Elaine Zhang
Brisbane,QLD
Summary
Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
11
11
years of professional experience
Work History
Cafe Manager
Waterford Carvery & Cafe
04.2021 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Assistant Accountant & Administrator
Ruby Lam Tax & Business Services
12.2019 - 06.2021
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Calculated taxes owed by individual, business or non-profit clients and prepared accurate tax returns.
- Prepared various documents, including balance sheet & financial statements & BAS & IAS
Payroll Officer
Sunlit Asia Supermarket
04.2018 - 12.2019
- Reviewed time records for employees to verify accuracy of information.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Processing payments to external suppliers and maintaining updated records of invoices and receipts
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
Project Administrator
ENSURE ENGINEERING PTE LTD
11.2012 - 10.2015
- Prepared and submitted quotations to government tenders after careful evaluation.
- Monitoring client account details for non-payments, delayed payments and other irregularities.
- Analyzed and estimated cost budget and implemented the Job Man-Hours Budget monitoring and materials budgeting.
- Prepared monthly costing reports, and reported commercial department's KPI in the IMS Coordination Meeting.
- Attained daily target billing , and monitored cash flow forecast to assess targeted monthly receivables for both contract and ad-hoc jobs.
- Supported auditor to carry out internal/external audits on the financial statements through collecting, analysing and summarising
operating information and trends.
Education
Master of Business Analytics - Business Analytics
Kaplan Business School
Brisbane10.2023
Master of Business - Applied Finance
Queensland University of Technology
Brisbane, QLD12.2017
Skills
- Billing and Payment Processing
- Staff Management
- Special Promotions Planning
- Customer Experience Management
- Cafe Operations Management
- Bookkeeping and Reconciliation
- Budgeting and Variance Analysis
- Database Maintenance
- Sage / Xero Accounting Software
Timeline
Cafe Manager
Waterford Carvery & Cafe
04.2021 - Current
Assistant Accountant & Administrator
Ruby Lam Tax & Business Services
12.2019 - 06.2021
Payroll Officer
Sunlit Asia Supermarket
04.2018 - 12.2019
Project Administrator
ENSURE ENGINEERING PTE LTD
11.2012 - 10.2015
Master of Business Analytics - Business Analytics
Kaplan Business School
Master of Business - Applied Finance
Queensland University of Technology
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