Elana Alzuhairy
Sydney
Summary
Crisis Counsellor with Lifeline Macarthur and Western Sydney, skilled in crisis handling and reflective listening. Successfully de-escalated high-stress situations, ensuring client safety through effective safety planning. Proven ability to build rapport and foster trust, enhancing youth engagement and promoting patient confidentiality in challenging environments.
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
8
8
years of professional experience
Work History
Crisis Counselor
Lifeline Macarthur and Western Sydney
06.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Salesperson
Fresh Chicken Spot
10.2017 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Barista
Dolce Vita Patisserie
06.2022 - 11.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Psychology
Western Sydney University
Sydney, NSW09-2025
Skills
- Inbound call management
- Patient confidentiality
- Crisis handling
- Reflective listening
- Suicide prevention
- Self-care strategies
- Safety planning
- Youth engagement
Languages
Arabic
Native or Bilingual
Timeline
Crisis Counselor
Lifeline Macarthur and Western Sydney
06.2023 - Current
Barista
Dolce Vita Patisserie
06.2022 - 11.2023
Salesperson
Fresh Chicken Spot
10.2017 - Current
Psychology
Western Sydney University
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