Summary
Overview
Work History
Education
Skills
Timeline
Generic
Elana Jeffrey

Elana Jeffrey

Goombungee,QLD

Summary

Proven leader in franchise operations and team management, adept at enhancing customer relations and optimizing cash flow and profitability for Martin's Funerals. Skilled in operations management and verbal communication, I excel in staff hiring and fostering inclusive environments, achieving significant improvements in staff loyalty and customer satisfaction. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Talented business owner bringing strong record of accomplishment in building successful funeral industry businesses. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Franchise Owner

Martin's Funerals
04.2002 - 03.2024
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.

Admin Team Leader

BankFinancial
04.1994 - 03.2002
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Riebeeck Highschool
South Africa
12.1993

Skills

  • Franchise Relations
  • Operations Management
  • Small business operations
  • Verbal and written communication
  • Customer Relations
  • Client Service
  • Staff Management
  • Staff hiring
  • Calendar Management
  • Time Management
  • Reliability
  • Organizational Skills

Timeline

Franchise Owner

Martin's Funerals
04.2002 - 03.2024

Admin Team Leader

BankFinancial
04.1994 - 03.2002

High School Diploma -

Riebeeck Highschool
Elana Jeffrey