Proven leader in franchise operations and team management, adept at enhancing customer relations and optimizing cash flow and profitability for Martin's Funerals. Skilled in operations management and verbal communication, I excel in staff hiring and fostering inclusive environments, achieving significant improvements in staff loyalty and customer satisfaction. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Talented business owner bringing strong record of accomplishment in building successful funeral industry businesses. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.