Elana Odicho
Toscano’s
Kew,VIC
1
Certificate
2027
Years of experience
I strive to deliver friendly customer service in fast-paced hospitality settings, with a steady approach to teamwork and guest care. Supports smooth daily operations by maintaining a professional presence, and keeping service moving during busy shifts. Brings strong communication, reliability, and adaptability to varied front-of-house work.
Work History
Crew Member
- Delivered customer service in fast-paced hospitality environment, ensuring customer satisfaction.
- Collaborated with team members to streamline daily operations and enhance workflow.
- Provided friendly and professional assistance to customers, fostering positive interactions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Lead Barista
5 Years 7 Months- Prepared and served high-quality coffee and beverages, enhancing customer satisfaction.
- Provided efficient customer service in a busy café setting.
- Managed table settings and ensured timely delivery of food and beverages.
- Assisted in training new staff on menu items and service standards.
- Maintained cleanliness and organisation of dining area for optimal customer satisfaction.
Crew Member
- Assisted in retail operations and engaged with customers to enhance their shopping experience.
- Provided product-related assistance to customers, ensuring their needs were met effectively.
- Maintained clean and welcoming environment, ensuring a positive guest experience.
Waitress
- Facilitated efficient table service and enhanced customer care.
- Addressed guest needs promptly and with professionalism, ensuring satisfaction.
- Fostered a welcoming and organized environment to enhance guest experience.
- Maintained cleanliness and organisation of dining area for optimal customer satisfaction.
- Resolved customer complaints promptly to ensure repeat business and loyalty.
Field Placement Student
- Supported program coordinators with event logistics and planning activities for diverse groups.
- Facilitated workshops and information sessions
- Engaged with clients and team members to identify challenges and suggest tailored solutions for service delivery.
- Built positive relationships with clients, fostering open communication channels.
Volunteer
- Provided support to children with Down Syndrome during dance sessions, fostering a positive environment.
- Assisted in organizing community events to promote physical and emotional well-being.
Crew Member
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organisation throughout store to promote safety and efficiency.
- Maintained cleanliness and organization throughout store to promote safety and efficiency.
Education
Diploma - Community Services
Skills
Communication skills
Customer service and relationship building
Teamwork and collaboration
Flexible and adaptable
Guest needs response
Upselling techniques
Shift coordination
Table service
Food and beverage service
Cleaning and organisation
Training support
Cash handling procedures
Opening and closing procedures
Certification
- Working with Childrens check
- National Police Check
- NDIS Worker Screening Clearance
Timeline
Lead Barista
TODC Café
01.2021 - 2024Read More
Waitress
Meadow Bank Reception
01.2021 - 01.2021Read More
Crew Member
Toscano’s
2024 - CurrentRead More
Crew Member
Hairhouse Warehouse
2020 - 2021Read More
Field Placement Student
Hawthorn Community House
2026 - 2026Read More
Volunteer
Emotion21
2019 - 2019Read More
Crew Member
Bakers Delight
2020 - 2021Read More
Swinburne university
Diploma from Community Services
Read More
VOLUNTEER EXPERIENCE OR LEADERSHIP
MGC Student Amplify Voice 2019 committee Member Represented student views and contributed ideas to improve education. Participated in student-led discussions and advocacy. Student Excel Program 2018 Member MGC Student Amplify Voice 2019 committee Member Represented student views and contributed ideas to improve education. Participated in student-led discussions and advocacy. Student Excel Program 2018 Member