Elara Heng
Hawthorn
Summary
I am a hardworking hospitality worker with experience in cafés and restaurants. Skilled in customer service, menu assistance, and ensuring smooth operations. Adaptable, team-oriented, and professional in handling customer concerns. Passionate about delivering great service and continuously improving.
Overview
2
2
years of professional experience
Work History
Cashier and Waitress
Tokyo Table
01.2023 - 11.2024
- Greeted customers, assisted with orders, and shared menu knowledge.
- Maintained flexibility, strong attendance, and quick learning to improve efficiency.
- Fostered a friendly work environment and built strong customer relationships.
Coffee Shop Worker
Hash Specialty Coffee
12.2024 - 02.2025
- Delivered friendly service and menu recommendations, promoting popular items to boost sales.
- Maintained cleanliness, handled customer complaints, and supported opening/closing duties.
- Adapted to a fast-paced environment with strong teamwork skills.
Coffee Shop Worker
Overture Cafe & Restaurant
12.2024 - Current
- Delivered friendly service and menu recommendations, promoting popular items to boost sales.
- Maintained cleanliness, handled customer complaints, and supported opening/closing duties.
- Adapted to a fast-paced environment with strong teamwork skills.
- Gained knowledge of coffee types and brewing methods to assist customers with selections.
Education
Bachelor of Business - Marketing
Swinburne University of Technology
Melbourne, VIC12.2025
Skills
- Friendly and outgoing
- Responsible
- Flexible and Adaptable
- Attention to detail
- Collaboration
- Time Management
- Stocking and Replenishing
- Cash Handling
- Product upselling
Additional Information
Available Time
Wednesday: 8:00 am -11:00 pm
Thursday: 8:00 am -11:00 pm
Friday: 8:00 am -11:00 pm
Saturday: 8:00 am -11:00 pm
Sunday: 8:00 am -11:00 pm
Timeline
Coffee Shop Worker
Hash Specialty Coffee
12.2024 - 02.2025
Coffee Shop Worker
Overture Cafe & Restaurant
12.2024 - Current
Cashier and Waitress
Tokyo Table
01.2023 - 11.2024
Bachelor of Business - Marketing
Swinburne University of Technology
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