Elea Gauliris
Kardynia,Australia
Summary
Experienced professional at ALS Environmental, with a focus on team coordination and client relationship management. Skilled in ensuring accuracy, compliance, and efficient operations. Familiar with logistics and problem-solving, and providing excellent customer service. Committed to supporting a collaborative work environment and meeting organizational objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sample Receipt Coordinator
ALS Environmental
Perth, WA
04.2023 - Current
- Manage and prioritize the shared Sample Receipt inbox, ensuring timely and accurate processing of incoming samples.
- Oversee a team of 9 to 10 staff members, including coordinating daily workload, shift coverage, and ensuring compliance with QWIs and Good Laboratory Practices.
- Provide people management support for the Sample Receipt section, including handling sick leave, annual leave scheduling, and general team availability.
- Support the recruitment process through participation in interviews, candidate evaluations, and onboarding of new team members.
- Foster professional client relationships, and liaise with the Client Services Team to resolve sample-related issues, customer complaints, and amendments.
- Conduct monthly performance reviews, and complete formal Performance Management Reviews as required.
- Oversee and ensure that training records are maintained and updated; facilitate training sessions, and staff development initiatives.
- Act as a central communication point between the Sample Receipt team, interstate laboratories, and internal departments to ensure smooth project coordination; proactively communicate sample inflow and anticipated workload to assist in managing laboratory capacity and timelines.
- Oversee resources and logistical requirements for the Sample Receipt section, ensuring appropriate allocation of equipment, space, and supplies, as operational needs arise.
Customer Service Officer
ALS Environmental
Perth, WA
06.2022 - 04.2023
- Delivered friendly, professional customer service via phone, email, and face-to-face interactions.
- Prepared quotes, quick costings, and tenders, ensuring they aligned with company pricing strategies and met client needs.
- Built and maintained strong client relationships by managing projects from initial inquiry through to completion.
- Responded to client queries promptly and accurately, offering clear advice and solutions.
- Supported other team members and departments as needed to ensure smooth day-to-day operations.
Sample Receipt Officer
ALS Environmental
Perth, WA
12.2020 - 06.2022
- Provided friendly and reliable customer service in person, over the phone, and via email.
- Handled sample receipt and registration, including creating work orders, and committing samples for analysis.
- Communicated with internal and external clients to clarify sample submissions, and respond to related queries.
- Sorted, labeled, packed, and distributed samples to the appropriate internal departments.
- Maintained safe and organized sample storage, and followed correct procedures for sample disposal.
Customer Service Attendant
VenueLives Management
WA, WA
06.2019 - 12.2020
- Consistently strived to demonstrate superior knowledge of the venues, values, events, partners, products, and services.
- Anticipate issues and be proactive to immediately responded to the patron's needs and feedback by listening and providing a solution.
- Have a detailed knowledge of emergency evacuation procedures, and the role a customer service attendant holds in each position across our venues. We can safely and efficiently evacuate members of the public in an emergency situation without difficulty.
Web, Events & Marketing Assistant
Digital Chic
Perth, WA
09.2017 - 04.2019
- Managed website content and structure using WordPress and Shopify, including updates, formatting, and page setup.
- Supported marketing efforts through tools like Campaign Monitor, Mailchimp, and Canva, contributing to email campaigns and promotional content.
- Assisted with booking music acts, including calendar scheduling, generating quotes, and completing APRA live performance reports.
- Provided general administrative support using Google Docs, Sheets, and HubSpot for data entry, documentation, and team coordination.
- Helped plan and roll out social media content across platforms, contributing to audience engagement and campaign scheduling.
Education
Diploma of Event Management -
NORTH METROPOLITAN TAFE
Perth, WA07.2019
Certificate III in Event Management -
NORTH METROPOLITAN TAFE
Perth, WA07.2018
Bachelor of Arts - Communication and Media Studies, International and public affairs studies
MURDOCH UNIVERSITY
Perth, WA11.2017
Baccalaureate in Social and Economics Studies -
HIGH SCHOOL LA SALLE ST CHARLES
Reunion Island, France07.2013
Skills
- Accuracy and attention to detail
- Resilience and adaptability
- Quotation and pricing strategy
- Performance management and team leadership
- Client relationship management
- Logistics coordination
- Customer service
- Strong communication skills
- Problem solving
- Project coordination
- Multitasking and organization
Certification
- Certificate IV in English for Academic Purposes
- Basic HTML/CSS experience
- Microsoft suite skills, Canva, Mail Chimp an other Digital software
- LIMs
Licenses
WA Driver Licence, Open C Western Australian Driver Licence
Languages
French
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Sample Receipt Coordinator
ALS Environmental
04.2023 - Current
Customer Service Officer
ALS Environmental
06.2022 - 04.2023
Sample Receipt Officer
ALS Environmental
12.2020 - 06.2022
Customer Service Attendant
VenueLives Management
06.2019 - 12.2020
Web, Events & Marketing Assistant
Digital Chic
09.2017 - 04.2019
Diploma of Event Management -
NORTH METROPOLITAN TAFE
Certificate III in Event Management -
NORTH METROPOLITAN TAFE
Bachelor of Arts - Communication and Media Studies, International and public affairs studies
MURDOCH UNIVERSITY
Baccalaureate in Social and Economics Studies -
HIGH SCHOOL LA SALLE ST CHARLES
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