Eleana Sakellarios
Aspendale,VIC
Summary
Dynamic and adaptable personality with a strong background in customer service at BounceInc. Proven ability to enhance guest satisfaction through exceptional communication and effective multitasking. Recognized for training new staff and maintaining a welcoming atmosphere, while utilizing up-selling techniques to boost revenue. Committed team player with first aid and CPR training. By Offering friendly demeanour and strong interpersonal abilities, eager to learn and excel in any environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
BounceInc
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about any of their needs
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained up-to-date knowledge of offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service and other area of the job to maintain high standards of service.
Education
High School Diploma -
Parkdale Secondary College
Parkdale, VIC10-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Professional appearance
- Up-selling techniques
- First aid and CPR training
- Strong interpersonal skills
Certification
- First Aid and CPR Training - may 2025 - may 2026
- Foodsafe certificate
- working towards beauty services certificate III
awards
I have received cheerleader of the year twice when I was competing nationally.
Languages
English
Native or Bilingual
Greek
Limited Working
Interests
- Blogging/Vlogging
- Playing Sports
- Music
- Beauty
- Makeup
- Fashion
- Meeting new people
- Content Creating
- Making a difference
Timeline
Host
BounceInc
05.2023 - Current
High School Diploma -
Parkdale Secondary College
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