Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Eleanor Bailey

Jindabyne,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Guest Services,Customer Service and Support

Perisher Ski Resort
Jindabyne
2025.05 - Current
  • Provided outstanding customer service and support to clients via phone, email, and webchat.
  • Built relationships with customers by providing superior customer service and support.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Assisted guests in preparing for their trip by providing friendly and helpful service

Cleaner

MyHome
Melbourne, Victoria
2024.11 - 2025.05
  • Maintained cleanliness and organization in residential spaces.
  • Adapted to various cleaning environments and client preferences.

Pyrotechnician

Howard and Sons
Melbourne, Victoria
2025.01 - 2025.01
  • Operated and maintained pyrotechnic equipment during events and displays.
  • Collaborated with teams to design and execute safe firework shows.

Trust Recruitment Co-ordinator and Flexible worker advisor

NHS Professionals
2023.08 - 2024.08
  • Coordinated recruitment processes for various healthcare positions across NHS Professionals.
  • Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.

Operations Assistant

Hargreaves Lansdown
2021.08 - 2023.07
  • Managed daily administrative tasks to support operational efficiency at a financial services firm.

Customer Service Assistant

B & Q
2018.10 - 2021.07
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints and provided effective resolutions.
  • Providing guidance on product selection, availability, features, and benefits to help customers make informed purchasing decisions.

Education

BA - History

Bournemouth University
Bournemouth
01.2019

Bachelor of Arts - Event Management

Bournemouth University
Bournemouth
01.2015

A' Levels - Tudor History, Film Studies, English Literature

Sixth Form College Farnborough
Farnborough
01.2015

GCSEs - 10 Subjects C to A Including English and Maths

Wavell
Farnborough
01.2015

Skills

  • Customer and Guest Services
  • Administrative & Operations
  • Recruitment
  • Microsoft and IT
  • Handling service calls
  • Visitor greeting and support

Affiliations

  • Snowboarding
  • Films
  • Running
  • Outdoors
  • Travelling

Timeline

Guest Services,Customer Service and Support

Perisher Ski Resort
2025.05 - Current

Pyrotechnician

Howard and Sons
2025.01 - 2025.01

Cleaner

MyHome
2024.11 - 2025.05

Trust Recruitment Co-ordinator and Flexible worker advisor

NHS Professionals
2023.08 - 2024.08

Operations Assistant

Hargreaves Lansdown
2021.08 - 2023.07

Customer Service Assistant

B & Q
2018.10 - 2021.07

BA - History

Bournemouth University

Bachelor of Arts - Event Management

Bournemouth University

A' Levels - Tudor History, Film Studies, English Literature

Sixth Form College Farnborough

GCSEs - 10 Subjects C to A Including English and Maths

Wavell

Similar Profiles

  • Erika CrimminsErika Crimmins

    Customer Service Specialist Event & Guest Services at Sacramento Republic FCCustomer Service Specialist Event & Guest Services at Sacramento Republic FC

  • Madeline BrownMadeline Brown

    Support (Guest Services, Food Runner, Shift Lead) at TopgolfSupport (Guest Services, Food Runner, Shift Lead) at Topgolf

  • HEATHER AITKENSHEATHER AITKENS

    <ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines

  • Simosenkosi Precious MakhuboSimosenkosi Precious Makhubo

    Customer Service | Guest Services | Sales Support at Imagemakers Corporate FashionCustomer Service | Guest Services | Sales Support at Imagemakers Corporate Fashion

CREATE PROFILE
Eleanor Bailey