Eleanor Bailey
Jindabyne,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Guest Services,Customer Service and Support
Perisher Ski Resort
Jindabyne
05.2025 - Current
- Provided outstanding customer service and support to clients via phone, email, and webchat.
- Built relationships with customers by providing superior customer service and support.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Assisted guests in preparing for their trip by providing friendly and helpful service
Cleaner
MyHome
Melbourne, Victoria
11.2024 - 05.2025
- Maintained cleanliness and organization in residential spaces.
- Adapted to various cleaning environments and client preferences.
Pyrotechnician
Howard and Sons
Melbourne, Victoria
01.2025 - 01.2025
- Operated and maintained pyrotechnic equipment during events and displays.
- Collaborated with teams to design and execute safe firework shows.
Trust Recruitment Co-ordinator and Flexible worker advisor
NHS Professionals
08.2023 - 08.2024
- Coordinated recruitment processes for various healthcare positions across NHS Professionals.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
Operations Assistant
Hargreaves Lansdown
08.2021 - 07.2023
- Managed daily administrative tasks to support operational efficiency at a financial services firm.
Customer Service Assistant
B & Q
10.2018 - 07.2021
- Assisted customers with product inquiries and recommendations.
- Handled customer complaints and provided effective resolutions.
- Providing guidance on product selection, availability, features, and benefits to help customers make informed purchasing decisions.
Education
BA - History
Bournemouth University
Bournemouth01.2019
Bachelor of Arts - Event Management
Bournemouth University
Bournemouth01.2015
A' Levels - Tudor History, Film Studies, English Literature
Sixth Form College Farnborough
Farnborough01.2015
GCSEs - 10 Subjects C to A Including English and Maths
Wavell
Farnborough01.2015
Skills
- Customer and Guest Services
- Administrative & Operations
- Recruitment
- Microsoft and IT
- Handling service calls
- Visitor greeting and support
Affiliations
- Snowboarding
- Films
- Running
- Outdoors
- Travelling
Timeline
Guest Services,Customer Service and Support
Perisher Ski Resort
05.2025 - Current
Pyrotechnician
Howard and Sons
01.2025 - 01.2025
Cleaner
MyHome
11.2024 - 05.2025
Trust Recruitment Co-ordinator and Flexible worker advisor
NHS Professionals
08.2023 - 08.2024
Operations Assistant
Hargreaves Lansdown
08.2021 - 07.2023
Customer Service Assistant
B & Q
10.2018 - 07.2021
BA - History
Bournemouth University
Bachelor of Arts - Event Management
Bournemouth University
A' Levels - Tudor History, Film Studies, English Literature
Sixth Form College Farnborough
GCSEs - 10 Subjects C to A Including English and Maths
Wavell
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