Summary
Overview
Work History
Education
Skills
Timeline
Additional Qualifications
Generic

Eleanor Brooker

Moss Vale,NSW

Summary

I have over two years experience working as a Fast Food Manager in a high volume store.

I am experienced with overseeing fast food operations, ensuring smooth daily functions and customer satisfaction. I have utilised my strong leadership skills to manage staff and optimize workflows.

I have undertaken three professional development courses during this time, providing me with knowledge of inventory control and cost management to support profitability.

Overview

7
7
years of professional experience

Work History

Fast Food Manager

McDonald's
06.2023 - Current
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
  • Performing mandatory daily food safety testing.
  • Completing interviews and training with new staff.
  • Motivated staff to perform at peak efficiency and quality.
  • Adapted to working across multiple store locations.

Fast Food Crew Member

McDonald's
12.2020 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.

Children's Party Host (Assistant)

The Tangled Wood
03.2018 - 08.2018
  • Performed set up and pack down of party spaces.
  • Greeted and guided families upon arrival to create a positive guest experience.
  • Supported the coordination and facilitation of party games and group activities.
  • Maintained cleanliness of party space before, during, and after events.
  • Operated and adjusted music and lighting systems to enhance the party atmosphere.
  • Monitored and ensured the safety and engagement of children within the party area.


Education

Bachelor of Primary Education - Education

University of Wollongong
Wollongong, NSW
01-2028

High School Diploma -

Moss Vale High School
Moss Vale
09-2023

Skills

  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Team Leadership
  • Documentation and Reporting
  • Staff Motivation
  • Teamwork and Collaboration
  • Workplace Safety

Timeline

Fast Food Manager

McDonald's
06.2023 - Current

Fast Food Crew Member

McDonald's
12.2020 - 06.2023

Children's Party Host (Assistant)

The Tangled Wood
03.2018 - 08.2018

Bachelor of Primary Education - Education

University of Wollongong

High School Diploma -

Moss Vale High School

Additional Qualifications

I currently hold the following:

  • WWCC
  • National Police Check
  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide First Aid
  • HLTAID012 Provide First Aid in an education and care setting


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Eleanor Brooker