Eleanor Filce
Launceston,Tasmania
Summary
I love working with people and attention to detail. Smile at all times, customers can see and hear a smile even over the phone!
I'm a Mum of 4 that have all left the nest and about to become a grandmother for the first time. I've always been available, punctual and happy in everything I do.
Overview
23
23
years of professional experience
Work History
Administration Clerk / Accounts payable/receivable
Venarchie Contracting
08.2009 - 08.2011
- Working in a high pressure environment
- Entering timesheets for all staff (approx
- 90)
- Accounts payable and receivable
- Answer calls and enquires on our products and services
- Ensuring rapport with all customers
- Working to better myself in my career in all aspects
- Working as part of a team as well as on my own
- Representing my employer so as not to reflect negatively in any way
- Being available at all times and at short notice
- To resolve any customers issues be it negative or positive.
Assistant Administration Officer
George Town Council
04.2008 - 08.2009
- Processing customer faults and enquiries
- Entering timesheets for Depot staff
- Accounts payable and receivable
- Ensuring rapport with all customers
- Working to better myself in my career in all aspects
- Working as part of a team as well as on my own
- Representing my employer so as not to reflect negatively in any way
- Being available at all times and at short notice
- To resolve any customers issues be it negative or positive if negative to turn it to a positive.
Call centre consultant
Telstra Call Centre
10.2006 - 02.2008
- Problem solving with customer faults and enquiries
- Maintaining call flow at all times
- Ensuring rapport with all customers
- Adhering to targets
- Working to better myself in my career in all aspects
- Working as part of a team as well as on my own
- Representing my employer so as not to reflect negatively in any way
- Being available at all times and at short notice
- To resolve customer issues be it negative or positive (if negative to turn it to a positive)
- CUSTOMER FIRST
Cook/Food and beverage attendant
Mt Elephant Pancakes
02.2004 - 08.2006
- Cooking all meals on the menu
- Food preparation and plating up meals
- Cleaning of the kitchen all aspects
- Cash handling, ordering supplies, banking
- Waitressing.
Kitchen Steward
Rutherglen Holiday Village
01.2004 - 02.2005
- Cleaning of the kitchen all aspects
- Preparation of all entrees and desserts
- Housemaid
- Washing dishes.
Reservations Clerk
Ansett Australia
02.2001 - 12.2001
- Customer service in sales
- Selling flights, car hire and accommodation
- Amending flights
- Cancellations
- Re-booking of flights and/or sectors
- Selling travel insurance.
Food and Beverage Attendant
Ringwood Hotel Cressy
05.2021 - 05.2024
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Increased customer satisfaction by providing prompt and accurate Keno ticket transactions.
- Handled high-pressure situations with ease by remaining calm under pressure and prioritizing tasks appropriately during peak hours.
- Assisted guests with understanding game rules and strategies, leading to higher levels of engagement and enjoyment.
- Responded quickly to customer inquiries, resolving concerns efficiently and professionally.
- Collaborated with other team members to create a positive and inviting gaming atmosphere for all patrons.
- Continually sought opportunities for professional development within the industry, attending relevant training sessions and workshops as available.
Education
St Patrick's College
Skills
- Adaptability under pressure
- Reliability and punctuality
- Beverage Preparation
- Phone orders
- Staff Leadership
- Staff Supervision
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Safe Food Handling
- Clear Communication
- Cash Register Operation
- Flexible Schedule
- Cleaning
- Safety awareness
- Relationship Building
- Beverage Making and Delivery
- Service Bar Restocking
- Kitchen Operations
- Quality Assurance
Skill Summary
Neat, impeccable appearance at all times., Customer service, cash handling, selling techniques, confidentiality, punctuality, reliability, trustworthy, smiley and compassionate, (customers can see and hear your emotions, even on the phone)., ABOVE ALL STOP, LISTEN AND ATTEND TO YOUR CUSTOMERS NEEDS AT ALL TIMES., MYOB, MS Excel; Intermediate, MS Office; Intermediate, MS Word; Intermediate, Photoshop; Intermediate, Ansett Australia reservations system, Federal Hotels reservations system, Telstra Call Centre systems
References
Rachael Lawrie - Business owner
0400 007 481
Mike Langridge - Publican of various businesses
0457 699 307
Sam Langridge - Bar manager
0447 131 305
Timeline
Food and Beverage Attendant
Ringwood Hotel Cressy
05.2021 - 05.2024
Administration Clerk / Accounts payable/receivable
Venarchie Contracting
08.2009 - 08.2011
Assistant Administration Officer
George Town Council
04.2008 - 08.2009
Call centre consultant
Telstra Call Centre
10.2006 - 02.2008
Cook/Food and beverage attendant
Mt Elephant Pancakes
02.2004 - 08.2006
Kitchen Steward
Rutherglen Holiday Village
01.2004 - 02.2005
Reservations Clerk
Ansett Australia
02.2001 - 12.2001
St Patrick's College
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