Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Eleanor Herrod

St Kilda,VIC

Summary

Highly organized and detail-orientated administrative professional with a strong background in office management and support functions. Experienced in managing correspondence, maintaining records, and coordinating schedules to ensure smooth office operations. Proficient in using various administrative software and ERP systems to enhance productivity and streamline processes. Excellent communication and interpersonal skills, with a proven ability to support teams and contribute to a positive work environment. Seeking to leverage the expertise in a challenging role that fosters efficiency and organizational success. Passionate about delivering every task with the highest standards of professionalism and skill in all aspects of work.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Online Order Specialist

Independent Grocers of Australia
05.2024 - Current
  • Processed a minimum of 15 customer orders daily in line with established policies and procedures.
  • Reduced invoice errors with thorough data entry and verification procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Reduced order processing time with thorough attention to detail and efficient multitasking skills.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Communicated with customers to address order inquiries, changes and cancellations over phone and email.
  • Tracked substitutions and informed customers of changes.

Administrative Assistant

Thermo Fisher Scientific
01.2022 - 02.2024
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, faxing documents and updating spreadsheets.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed phone and email correspondence and handled approximately 30-50 incoming calls, emails and mail per day.
  • Maintained confidentiality of information regarding clients and company.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Maintained inventory of office supplies and placed orders.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.

Sales Assistant

Boots Pharmacy
08.2023 - 12.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Opened, shelved and merchandised products in visually appealing and organized displays for optimal sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Managed efficient cash register operations.

Crew Member

McDonald's
06.2020 - 07.2021
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Took orders, prepared meals, and collected payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.

Skills

  • Empathetic and have a genuine interest in others
  • Proficiency in ERP systems experience and Microsoft Office Suite
  • Time Management, able to review progress and adjust plans to stay on time and on track
  • Organization skills, contributing to better efficiency, less stress and a greater ability to handle multiple tasks
  • Communication skills, both verbal and written
  • Skilled at working independently and collaboratively in a team environment

Certification

Diploma in Construction Multi-trades

Course included construction principles, safety regulations, and project management. Learning hand on skills in various trades, covering essential technical knowledge related to construction. Developing skills such as communication, teamwork and problem-solving.


10 GCSEs Graded A-C

Including: English, Mathematics, Science, Business, IT, French, Physical Education, History, Drama, Geography

Timeline

Online Order Specialist

Independent Grocers of Australia
05.2024 - Current

Sales Assistant

Boots Pharmacy
08.2023 - 12.2023

Administrative Assistant

Thermo Fisher Scientific
01.2022 - 02.2024

Crew Member

McDonald's
06.2020 - 07.2021

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Eleanor Herrod