Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eleanor Jones

Perth,Australia

Summary

Experienced professional with a diverse background in customer service, hospitality management, and operational roles. Demonstrated expertise in inventory and supply management, staff scheduling and supervision, and quality assurance. Notable achievements include reducing waste by 50% at Ruby Lake Resort and maintaining high standards of guest satisfaction. Adept at fostering positive team environments and ensuring compliance with safety protocols. Career goal: to leverage extensive experience in a dynamic role that emphasises operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Barista

Moguls Coffee INC
09.2023 - 10.2024
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs
  • Controlled line and crowd with quick, efficient service

Housekeeping Manager

Ruby Lake Resort
06.2023 - 09.2023
  • Handle inventory control, ensuring timely replenishment of cleaning supplies and linens by reducing waste by 50%
  • Training new hires and provide ongoing development opportunities for sta, resulting in increased sta retention and improved performance
  • Overseeing daily cleaning and maintenance of 50 guest rooms and public areas

Customer Advisor

B&Q
01.2023 - 05.2023
  • Operated vertical panel saw for in-store timber cutting services
  • Advised customers
  • Managed stock and set up displays

Quarry Operator

Dry Rigg Quarry
01.2022 - 01.2023
  • Maintained accurate and up-to-date records of trade transactions, ensuring data integrity and ecient reporting
  • Cleaning and pack down of job site
  • Operated and maintained Forklift Truck to clean site
  • Ensured compliance with safety protocols and regulations, conducting pre-shift inspections on machines and reporting any equipment malfunctions or safety hazards

Front Desk Supervisor

Car and Kitchen
02.2021 - 12.2021
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Collected room deposits, fees, and payments.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.

Education

Bachelor of Social Science - Social policy, Crime and Criminal Justice

University of York
York
01.2019

Skills

  • First Aid Certificate
  • LVR & CPR Certificate
  • White Card
  • Forklift License
  • Work Health and Safety General Construction Induction
  • RSA
  • International Drivers Licence (transferring to Australian C class license)
  • National Police Check

Timeline

Barista

Moguls Coffee INC
09.2023 - 10.2024

Housekeeping Manager

Ruby Lake Resort
06.2023 - 09.2023

Customer Advisor

B&Q
01.2023 - 05.2023

Quarry Operator

Dry Rigg Quarry
01.2022 - 01.2023

Front Desk Supervisor

Car and Kitchen
02.2021 - 12.2021

Bachelor of Social Science - Social policy, Crime and Criminal Justice

University of York
Eleanor Jones