Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Eleanor Mclean

Bonogin,QLD

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

23
23
years of professional experience

Work History

Office Manager

Finlife Advisers
06.2006 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Managed insurance claims
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.

Mortgage Broker

Finlife Finance
09.2006 - 10.2008
  • Explained entire mortgage loan process to borrower.
  • Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
  • Assessed clients' financial data to determine loan suitability.
  • Collaborated with different lenders to find best possible deal for homebuyers.
  • Mentored other mortgage brokers in methods to help each land new clientele.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Worked with underwriters to fix application problems and resolve issues.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

Real Estate Agent

Real Estate Champions
02.2001 - 12.2004
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.
  • Advised clients on market conditions and property value for informed decision-making.
  • Reviewed market research data and changed sales plans accordingly.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.

Education

Finance - Finance

Finance Institute QLD
Finance Institute QLD
09.2006

Realestate Licence - Realestate

Realestate of WA
REWA
02.2001

Skills

  • Sorting and Labeling
  • Account Reconciliation
  • Banking Operations
  • Business Administration
  • Database Administration
  • Written Communication
  • Report Writing
  • Team Bonding
  • Policy and Procedure Modification
  • Project Management
  • Workflow Planning
  • Senior Leadership Support
  • CRM Software
  • Biweekly Payroll Processing
  • Customer Relations
  • Conflict Management
  • Human Resources
  • Excellent Multitasking Abilities
  • Training and Development
  • Data Communications
  • Clerical Support
  • Financial Reporting
  • Budget Administration
  • Performance Improvement
  • Strategic Planning

Hobbies

Fitness Running and Gym 

Timeline

Mortgage Broker

Finlife Finance
09.2006 - 10.2008

Office Manager

Finlife Advisers
06.2006 - Current

Real Estate Agent

Real Estate Champions
02.2001 - 12.2004

Finance - Finance

Finance Institute QLD

Realestate Licence - Realestate

Realestate of WA

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Eleanor Mclean