Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Taylor-Thompson

Canberra,ACT

Summary

Engaging and organised customer-focused professional with comprehensive experience in managing communication channels in diverse environments. Strong collaborative skills supported by a self-driven attitude and positive disposition.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

EML Group
01.2024 - Current
  • Enhanced office efficiency by streamlining administrative processes.
  • Supported executive staff through scheduling meetings and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to enquiries.
  • Ensured accurate record-keeping with diligent data entry and database management.
  • Coordinated with numerous internal/external stakeholders and departments.
  • Contacted medical providers and clientele for clarification and follow-up on requested reports, payments, invoices, cheques, debts, and recovery payments.
  • Meticulously maintained the digital file of our branch customers.
  • Identified, classified and completed a high volume of inbound documentation to a high degree while satisfying individual and team-wide KPIS.
  • Undertaken Motivational Interactions training.

Medical Administrator

YourGP
03.2023 - 12.2023
  • Helped patients complete medical forms and documentation.
  • Coordinated patient scheduling, check-in, and check-out using Best Practice software.
  • Managed multi-line phone system.
  • Organised paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organised.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Invoiced patients accurately in line with charging guidelines.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

General Attendant

Compass Group ESS
03.2022 - 03.2023
  • Quickly learned new skills and applied them to daily tasks
  • Carried out day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; nights, weekends, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Actively listened to clients, handled concerns quickly and escalated major issues to the appropriate supervisor
  • Comfortably managed a multitude of environments; casual hospitality settings, formal dining events, VIP enquiries, general event assistance, and bar operations

Lounge Attendant

Qantas Airways
11.2021 - 01.2022
  • Organized, stocked and cleaned establishment's lobby during service to maintain welcoming appearance
  • Promoted business loyalty by fostering positive customer relationships
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Worked flexible hours; nights, weekends, and holiday shifts
  • Maintained energy and enthusiasm in a fast-paced and high-pressure environment
  • Used critical thinking to break down problems, evaluate solutions and make informed decisions

Tutor

In2ition Dyslexia
05.2021 - 11.2021
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Motivated students towards learning and studying to build self-confidence
  • Supported students with helpful study habits and exam strategies
  • Identified learning needs and implemented fun and engaging learning activities to help students advance
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style
  • Provided appropriate learning materials for students

Floor Worker

Batehaven Bakehouse
06.2020 - 01.2021
  • Scanned and recorded inventory to maintain product supply levels and track shipments
  • Operated variety of production equipment, such as slicers, industrial ovens, and dishwashers in accordance with safety best practices
  • Performed quality control on finished products to identify and remove damaged items from distribution
  • Moved materials to designated staging areas
  • Stood for long hours, lifted heavy loads and maintained fast pace
  • Followed verbal and written instructions to properly move and ship products
  • Assisted customers and co-workers to the best of my ability at all times for ease of service

Staff Member

IGA Supermarket
08.2018 - 06.2020
  • Established positive relationships with customers and other staff members
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service
  • Responded sensitively and competently to service customers with diverse cultural backgrounds
  • Received and submitted cash, credit and check payments

Education

Bachelor of International Relations - Social Sciences

Australian National University
Canberra, ACT
11.2024

High School Diploma -

Moruya High School
Moruya, NSW
11.2020

Skills

  • Exceptional Customer Service
  • Concise Communication
  • Team Player
  • Attention to detail
  • Deadline Orientated
  • Excellent Phone Etiquette
  • Procedurally Compliant
  • Flexible and Adaptable
  • Self-Motivated
  • Computer Literacy
  • Great written and verbal language

Timeline

Administrative Assistant

EML Group
01.2024 - Current

Medical Administrator

YourGP
03.2023 - 12.2023

General Attendant

Compass Group ESS
03.2022 - 03.2023

Lounge Attendant

Qantas Airways
11.2021 - 01.2022

Tutor

In2ition Dyslexia
05.2021 - 11.2021

Floor Worker

Batehaven Bakehouse
06.2020 - 01.2021

Staff Member

IGA Supermarket
08.2018 - 06.2020

Bachelor of International Relations - Social Sciences

Australian National University

High School Diploma -

Moruya High School

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Eleanor Taylor-Thompson