ELEANOR UREN
Newstead,QLD
Summary
Dynamic professional with extensive experience in medical and corporate administration at University Hospital Plymouth. Proven ability to manage confidential records and deliver exceptional customer communication. Recognized for strong time management and multitasking skills, consistently achieving high standards in fast-paced environments. Proficient in Microsoft Office Suite and dedicated to enhancing operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Representative
Magnet Marketing
02.2025 - Current
- Managed scheduled customer appointments and maintained accurate client documentation
- Communicated product information clearly and professionally to customers
- Demonstrated strong organisation, follow-up, and time management skills
- Built rapport with clients while maintaining a professional and compliant approach
- Strengthened administrative accuracy and communication skills in a results-driven environment
Medical Support Secretary
University Hospital Plymouth - NHS Trust
11.2023 - 12.2024
- Delivered comprehensive administrative and secretarial support to consultants, nurses, and clinical teams
- Typed and processed clinical letters, reports, and correspondence within strict deadlines
- Maintained accurate patient records while adhering to confidentiality and data protection standards
- Managed multiple priorities efficiently in a high-volume hospital environment
- Provided professional, welcoming front-of-house service to patients and visitors
- Supported team operations by covering staff absences and assisting across departments
Travel Consultant
Hays Travel
10.2022 - 10.2023
- Provided administrative and customer support for holiday bookings and travel arrangements
- Managed emails, documentation, and client records using Outlook and internal systems
- Ensured accuracy of customer information and travel documentation
- Recognised by senior staff for strong organisation and attention to detail
Call Centre Agent
EE Call Centre
11.2021 - 07.2022
- Handled high call volumes while accurately recording customer information
- Resolved enquiries efficiently while maintaining confidentiality and professionalism
- Demonstrated strong multitasking and problem-solving skills
Hospital Volunteer
Derriford Hospital
01.2020 - 03.2020
- Supported vulnerable patients and assisted ward operations
- Maintained hospital cleanliness and care standards
Education
Some College (No Degree) - Travel & Tourism
City College Plymouth
United KingdomUnited Kingdom
GCSEs - 6 GCSEs (Grades 4-5), including English Language, English Literature, and Mathematics
Ivybridge Community College
United Kingdom United Kingdom
Skills
- Medical and corporate administration
- Clinical correspondence
- Confidential records management
- Microsoft Office Suite
- Diary and appointment coordination
- Data entry and document control
- Customer and patient communication
- Time management
- Multitasking
Additional Information
PADI Certified Open Water Diver, Experienced in confidential and regulated environments
References
Available upon request
Volunteer Experience
Hospital Volunteer, Derriford Hospital, 01/01/20, 03/01/20, Supported vulnerable patients and assisted ward operations, Maintained hospital cleanliness and care standards
Personal Information
Visa Status: Working Holiday Visa (417) - Full working rights
Timeline
Sales Representative
Magnet Marketing
02.2025 - Current
Medical Support Secretary
University Hospital Plymouth - NHS Trust
11.2023 - 12.2024
Travel Consultant
Hays Travel
10.2022 - 10.2023
Call Centre Agent
EE Call Centre
11.2021 - 07.2022
Hospital Volunteer
Derriford Hospital
01.2020 - 03.2020
Some College (No Degree) - Travel & Tourism
City College Plymouth
GCSEs - 6 GCSEs (Grades 4-5), including English Language, English Literature, and Mathematics
Ivybridge Community College