Administrative and Operations leader experienced in business operations and team management. Seeks opportunities to improve processes, procedures and practices within the business. Excels with minimal supervision and decisively approaches problems. With a focus on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Yoga Teacher
Yoga Teacher
01.2019 - Current
Explained philosophy of yoga to enable student to understand purpose
Liaised directly with clients by phone and email to identify needs and preference
Educated students to practice breathing techniques to relax mind and body
Reached out to community to promote classes and workshops
Taught virtual classes using Zoom to maintain healthy habits for clients
Demonstrated poses and sequences for students to execute accurate performance
Corrected posture and positions to help students better perform techniques
Implemented warm-up, build-up and cool-down stages to prepare and conclude workout
Observed students moves and provided guidance for improvement
Advised students regarding diet, exercise and lifestyle changes to improve overall health and well-being.
Operations Manager
Hayward's Commercial Flooring, East
01.2015 - Current
Strategically scheduled and managed staff members, maintaining high-performing business operations
Developed, recommended and implemented strategies to improve employee work quality and speed
Managed and motivated high-performing teams for successful running of operations
Minimised discrepancies by effectively training employees on best practices, policies and procedures
Led overall direction, coordination and evaluation of business
Worked constructively to generating new business opportunities and supporting company growth
Aided senior leadership by recommending corrective actions and improvements to company operations
Contacted and converted potential customers via telephone, email and in-person enquiries
Optimised sales methods to best engage, acquire and retain customers
Assisted with maintenance of website to increase user friendliness and drive business
Created and implemented high-quality SEO content with target keywords
Created and maintained online marketing projects via the use of social media to help drive traffic and sales
Negotiated contracts with suppliers and vendors, securing best pricing for materials and labour.
Juice Plus + - Franchise Partner
01.2014 - Current
Conducted nutritional assessments based on patient health history and energy requirements
Refined existing nutrition programmes and developed new evidence-based initiatives
Advised clients about nutrition-related behaviour change to support goal achievement
Drafted nutrient-dense recipes and meal plans to support wellness goals
Helped clients set long-term goals, with periodic check-ins to support necessary changes and adjustments
Empowered individuals to manage nutrition and overall wellness with sustainable habits
Followed up with clients to assess ongoing progress and adjust action plans.
PR Assistant
Maverick Publicity
04.2012 - 09.2012
Leveraged market and competitor data to identify market opportunities and gaps
Advised clients on optimum mix of products and distribution channels for greatest success
Predicted and interpreted consumer trends to improve product offerings
Coordinated placements for television and radio, social media and print publication advertisements
Conducted market research to understand customer base and enhance products
Devised creative strategies for highlighting goods and promoting specific attributes
Networked with media and PR professionals to build campaign reach
Built public relations strategies for broadened advertising scope.
Education
Retail Marketing
Brighton University
2015
Business Studies -
Eastbourne College
2008
GCSE -
06.2001
Skills
Project Management
Cost Control
Time Management
Project Estimation and Bidding
Business Development
Quality Assurance
Team leader
Online marketing and website design
Customer Service
Marketing and advertising
Certification
Emergency Health and Safety
Yoga Teacher Certification (pending)