Electra Beltrami
Red Hill,ACT
Summary
Enthusiastic and reliable service professional that takes pride in representing the workplace and creating memorable customer experiences. RSA Certified, I am skilled in anticipating customer needs, solving problems and serving customers. With a passion for service, I can maintain focus with a positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Bakery Team Member
Three Mills Bakery
08.2023 - Current
- Pastry and baked goods production for sale including tarts, croissants, bread products as part of the Three Mills baking team.
- Measured and mixed ingredients accurately to assist in baking process.
- Preparation of pre made sandwiches for various bakery locations
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Restaurant Waitress
Teddy Pickers
02.2023 - Current
- Front of house order taking using POS system, cultivating warm relationships with regular customers.
- Managed food and drink service, reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained communications with customers while orders were being finalised.
Waitress
38 Espresso
01.2020 - Current
- Kitchen management - cooking and serving food orders.
- Table service - orders and serving.
- Order management - taking customer orders and communication to kitchen, ensuring food and drink service within expected timeframes.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managerial responsibilities - opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Developed seasonal menus - sourcing ingredients, cooking methods, cooking and serving.
- Followed relevant hospitality health and safety regulation, minimising accidents and incidents.
Stall Holder
Independent Contractor
01.2020 - 12.2022
- Represented Sweet Amalia baking goods at the Canberra EPIC Market.
- Prepared merchandise for sales floor by pricing or tagging.
- Promoted conversion of casual shoppers into recurring customers through product knowledge and product solutions to meet customer needs.
- Solved customer challenges by offering relevant products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Babysitter
Independent Contractor
07.2019 - 12.2022
- Planned fun outings and educational activities to keep children entertained.
- Transported children to and from activities using personal or family vehicle.
- Assisted children with homework assignments and special projects across different subjects.
- Promoted language development skills through reading and storytelling.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Sales Assistant
Peter Blackshaw
05.2020 - 11.2022
- Prepared and maintained accurate property listings, sales contracts and closing documents for a lead agent.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maintained efficient office operations by handling errands and administrative functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained comprehensive database of property listings and market data for KPI tracking and traceability.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Implemented strategies to optimize successful closing of real estate transactions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
High School Diploma -
Canberra Grammar School
Red Hill, ACT11.2022
Skills
- Extremely well presented
- Highly attentive
- Motivated
- Extremely Organised
- Ability to work under pressure
- Great communication
- Great teamwork
- Fast learner
- Hard working
- Attention to detail
- Passion for Food and Wine Service
- Complex Problem-Solving
- Tableside Service
- Maximizes profitability and turnover
- Current RSA and WWVP
Timeline
Bakery Team Member
Three Mills Bakery
08.2023 - Current
Restaurant Waitress
Teddy Pickers
02.2023 - Current
Sales Assistant
Peter Blackshaw
05.2020 - 11.2022
Waitress
38 Espresso
01.2020 - Current
Stall Holder
Independent Contractor
01.2020 - 12.2022
Babysitter
Independent Contractor
07.2019 - 12.2022
High School Diploma -
Canberra Grammar School
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