Electra Beltrami
Red Hill,ACT
Summary
Enthusiastic and reliable service professional deeply committed to representing the workplace and delivering memorable customer experiences. Possessing RSA certification, with the ability to anticipate customer needs, troubleshoot problems, and consistently provide exceptional service. Unwavering passion for service enables maintaining focus and a positive attitude in even the most stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH/ Restaurant All Rounder
Minima
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Chef/Floor Staff
Barrio Collective Coffee
07.2024 - Current
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, recipes to generate repeat business.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Section Waitress/Leader
Onzieme
11.2023 - 12.2024
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Pastry Team Member
Three Mills Bakery
08.2023 - 09.2023
- Pastry and baked goods production for sale including tarts, croissants, bread products as part of the Three Mills baking team.
- Measured and mixed ingredients accurately to assist in baking process.
- Preparation of pre made sandwiches for various bakery locations
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Waitress
38 Espresso
01.2020 - 09.2023
- Kitchen management - cooking and serving food orders.
- Table service - orders and serving.
- Order management - taking customer orders and communication to kitchen, ensuring food and drink service within expected timeframes.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Managerial responsibilities - opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Developed seasonal menus - sourcing ingredients, cooking methods, cooking and serving.
- Followed relevant hospitality health and safety regulation, minimising accidents and incidents.
Restaurant Waitress
Teddy Pickers
02.2023 - 06.2023
- Front of house order taking using POS system, cultivating warm relationships with regular customers.
- Managed food and drink service, reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained communications with customers while orders were being finalised.
Stall Holder
Independent Contractor
01.2020 - 12.2022
- Represented Sweet Amalia baking goods at the Canberra EPIC Market.
- Prepared merchandise for sales floor by pricing or tagging.
- Promoted conversion of casual shoppers into recurring customers through product knowledge and product solutions to meet customer needs.
- Solved customer challenges by offering relevant products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Babysitter
Independent Contractor
07.2019 - 12.2022
- Planned fun outings and educational activities to keep children entertained.
- Transported children to and from activities using personal or family vehicle.
- Assisted children with homework assignments and special projects across different subjects.
- Promoted language development skills through reading and storytelling.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Sales Assistant
Peter Blackshaw
05.2020 - 11.2022
- Prepared and maintained accurate property listings, sales contracts and closing documents for a lead agent.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maintained efficient office operations by handling errands and administrative functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained comprehensive database of property listings and market data for KPI tracking and traceability.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Implemented strategies to optimize successful closing of real estate transactions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Education
Bachelor of Criminal Justice - Criminal Justice & Science
RMIT University
Melbourne, VIC08-2026
High School Diploma -
Canberra Grammar School
11.2022
Skills
- Effective Communication and Presentation
- Meticulous Attention
- Driven Professional
- Systematic Planner
- Resilient in High-Pressure Environments
- Rapid Learning Ability
- Diligent Worker
- Positive Cooperative Mindset
- Detail-Oriented Approach
- Analytical Problem Resolution
- Written Communication Proficiency
- Critical Thinking
- Enhances Profitability
- Current RSA and WWVP Credentials
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- RSA
- WWVP
Timeline
FOH/ Restaurant All Rounder
Minima
08.2024 - Current
Chef/Floor Staff
Barrio Collective Coffee
07.2024 - Current
Section Waitress/Leader
Onzieme
11.2023 - 12.2024
Pastry Team Member
Three Mills Bakery
08.2023 - 09.2023
Restaurant Waitress
Teddy Pickers
02.2023 - 06.2023
Sales Assistant
Peter Blackshaw
05.2020 - 11.2022
Waitress
38 Espresso
01.2020 - 09.2023
Stall Holder
Independent Contractor
01.2020 - 12.2022
Babysitter
Independent Contractor
07.2019 - 12.2022
High School Diploma -
Canberra Grammar School
Bachelor of Criminal Justice - Criminal Justice & Science
RMIT University
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