Electra Tselepis

Managed a diverse caseload of 100+ jobseekers from WFA(EO & generalist) programs to support them in getting ready for employment.
Worked with a wide range of clientele(CALD, disability, mental health, ex-offender history, refugees, ATSI, youth, mature d&a use) and understood cultural/circumstantial sensitivity.

Identified clients individual skills & abilities and referred job ready clients to employment.
Created quality resumes.
Identified, assessed and addressed clients barriers & worked towards getting them referred to necessary supports(education, training, d&a programs, counseling ect)

Case managed and tailored servicing to each individual needs Connected and liased with local employers, training & supports. Maintained weekly contact(face to face or phone appointments)

with all interactions casenoted.
Built rapport with clients and created achievable goals.
Worked and adhered to WFA guidelines.
Worked towards and consistently met KPI's(placement, e & progress payments).
Provided high customer service to clients.
Maintained clear communications between team & management.

• Greeted customers, taking orders over phone and face to face, and served food.
• Communicated and worked efficiently between all staff in a fast paced and high pressure environment.
• Prepared and cooked food.
• Cleaned and maintained a safe work space.
• Trained and supervised new employees.
• Multitasked between multiple areas eg serving, answering calls/taking orders to cooking and washing up.
• Operated cash register, collected cash and eftpos payments.

• Managed a diverse caseload of 100+ jobseekers from WFA(EO & generalist) programs to support them in getting ready for employment.
• Worked with a wide range of clientele(CALD, disability, mental health, ex-offender history, refugees, ATSI, youth, mature d&a use) and understood cultural/circumstantial sensitivity.
• Identified clients individual skills & abilities and referred job ready clients to employment.
• Created quality resumes.
• Identified, assessed and addressed clients barriers & worked towards getting them referred to necessary supports(education, training, d&a programs, counselling ect)
• Case managed and tailored servicing to each individual needs
• Connected and liased with local employers, training & supports.
• Maintained weekly contact(face to face or phone appointments) with all interactions casenoted.
• Built rapport with clients and created achievable goals.
• Worked and adhered to WFA guidelines.
• Worked towards and consistently met KPI's(placement, e & progress payments).
• Provided high customer service to clients.
• Maintained clear communications between team & management.

• Supported clients from all kinds of diverse backgrounds with their own unique needs. Individuals with physical/intellectual disabilities, mental illnesses, dementia and elderly clients.
• Supported clients physically. (eg personal care, administration of meds, feeding, manual handling)
• Supported clients socially (companionship, outings ect) and built rapport and understanding of each individual client and their needs.
• Guided clients in development of skills and helped implement strategies for dealing with their individual problems and adhering to behavioral plans.
• Liaised with supervisors to review cases and improve care.
• Created and implemented detailed and individualized plans with doctors, caseworkers and families to best support patients.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Answering calls, emails, paperwork and general admin eg liaising between clients, doctors, families, clients work to set up appointments, reviews, treatments ect for over 20 clients.

• Supported clients' social, physical and emotional needs to help them meet their day to day needs/goals
• Supervised and tracked client behaviors, daily activities, new skills and notable incidents and case noted after each shift.
• Helped clients adhere to behavioral plans
• Assisted clients in their day to day needs-exercise, transportation, feeding, cooking cleaning & personal care
• Coordinated general day to day routine eg doctor appointments, exercise, recreation and family visits.
• Built rapport with clients
• Collaborated & kept clear communication with clients, their families,management, social workers ect