Donna della-ca
Overview
22
22
years of professional experience
Work History
Human Resource Support
Office of Parliamentary Counsel
05.2023
Executive Assistant APS 5.3
Office of Parliamentary Counsel
11.2021
Clinical Support Officer
NSW Health
02.2015 - 12.2021
Executive Assistant/Contracting
Department Agriculture, Water and Environment
12.2020 - 10.2021
Clinical Support Officer Coffs Harbour Base Hospital
NSW Health
02.2015 - 12.2020
- In my current role as the substantive clinical support officer, I was tasked to set up a texting system to contact all staff from across the district
- This has helped to achieve extra working shifts in advance and shifts for overflow units when opened.
- Triage emails and responses
- Co-ordinate and manage Directors Diary
- Draft high-level correspondence for the DCGIS for the Chief Executive, CEC, Ministry of Health and the NSW health District and Local health units
- Set up tasks in SharePoint Office 365 for the wider District team.
- Secretariat to four District meetings, the Director of Clinical Governance is the chair to these meetings.
- Preparation of Agendas, Minutes, and meeting documentation
- Designing templates for meeting reports and papers
- Answering enquiries, staff and clients
- Managing confidential information daily
- Responding to DCGIS team and managing priorities for the team
- Organizing transport, flights, Accommodation, and vehicle hire for the Director.
- Management of accounts for the department
- Management and negotiation, extensions of government leases on office property
- Liaise with the many stakeholders the Director needs to meet and maintain business relationships.
- Managing and monitoring Cab Charge accounts and spreadsheets for the district
Executive Assistance to the Director of Clinical Governance Information Services (Contract Role)
NSW Health
03.2019 - 05.2020
Executive Assistant to the Director Clinical governance Information Services (D/CGIS)
NSW Health
03.2019 - 05.2020
- Secondment contract - position related functions
Phlebotomist
NSW Health Pathology North
01.2014 - 01.2015
Case Manage Clients – Social interaction through community involvement
Coffs Harbour Disability Support Service
01.2012 - 01.2014
Court Officer / Court Monitor
Attorney Generals Department (Local Court)
01.2000 - 01.2006
Education
Cert IV in Leadership and Management -
Security Clearance – Base line -
Change Management short Course -
Leadership course -
SOCIAL SCIENCE -
GRADUATE DIPLOMA, Southern Cross University
CASE MANAMGEMENT -
DIPLOMA TAFE NSW
01.2012
BUSINESS ADMINISTRATION -
CERT 111 TAFE NSW
01.2009
Skills
- Responsible, reliable & dedicated
- Agenda and meeting preparation
- Minute taking and Action items @ an Executive level
- Health Roster Competent – Rostering and adjustments – ED Concierge rostering (COVID-19) Data entry/registration
- Calendar management
- Extensive Email management and etiquette
- Transport, flights and accommodation management at an Executive level
- Plan and coordinate allocated activities and ability to work to set deadlines
- Organize Regional meetings and catering
- Office management
- Ordering and managing Stores and supplies
- Switchboard skills, managing, solving, filtering, and capturing information
- Office 365 competent-managing tasks, setting up and managing meetings, filing and messenger, coordinating teams and sites
- Motivated, quick to learn new skills and remain focused on main objectives
- Demonstrates efficient leadership skills and teamwork
- Ability to work well under pressure with competing demands
- Maintains a positive & professional friendly attitude
- Attentive to detail
- Strong written & verbal communication skills
- Confident in the use of core office software and computer systems
- Time Management
- Social Perceptiveness
- Critical Thinker
- Strong judgment and Decision-making skills
- Complex Problem-solving skills
- Well-presented and interpersonal skills
- Current, Basic Life Support (BLS)
- Respecting the Differences training
- Panel member training (ROB)
- CORE Chats – Empathy and communication styles across a broad stream of people
- Rob TRAINING - Recruitment
- I Procurement – accounts received, processed and payment
- Health Roster Management – preparing rosters and rostering staff managing pay lines for the correct entries before close of business each fortnight
- HETI online learning through NSW Health (continuance) 2015 ongoing
- Cert 4 in Pathology, 2003
- Fire Warden Training – Part of the After-Hours response team
- White Ribbon Advocate 2017-2020 ongoing
- DV – Alert, Domestic Violence Response Training 2020 (Department Social Services)
- Experience with Office 365 product suite
- MS Teams and SharePoint
- Updating the SEPSIS database Health
- Running LHD reports
- Health Roster management
- Shift changes, 0vertime, rostering, Sleep breaks
- Microsoft Office suite
- Word, Excel spreadsheet, PowerPoint
- Skype Business
- Meetings & Communication
- Power Chart
- Patient information
Accomplishments
- Setting up and organising a new way of document filing for response deadlines on SharePoint
- Organising a new filing system on Microsoft word streamlining documentation for quick reference
- Organising and setting up a text system to communicate with over 500 staff members at any one time
- Understanding the NSW Nursing award and the NSW HSU awards
- Management of Channels in Office 365 – Filing and collating documents for the new Telehealth (Go Live)
Career Overview
To work in an environment where you are valued, respected, and given opportunities to be your best self. To be a part of a positive team helping to achieve the best outcome for the project and the people. To work in a peaceful, productive working space where you can deliver your projects and goals on time. To have the opportunity to be trained and know your information so you can be you best self for work. I have a lot of transferable skills where I have achieved greatly throughout my working life. I enjoy challenges and working with likeminded people. I am open minded and prefer not to be involved in poor behaviour.
References
available on request
Timeline
Human Resource Support
Office of Parliamentary Counsel
05.2023
Executive Assistant APS 5.3
Office of Parliamentary Counsel
11.2021
Executive Assistant/Contracting
Department Agriculture, Water and Environment
12.2020 - 10.2021
Executive Assistance to the Director of Clinical Governance Information Services (Contract Role)
NSW Health
03.2019 - 05.2020
Executive Assistant to the Director Clinical governance Information Services (D/CGIS)
NSW Health
03.2019 - 05.2020
Clinical Support Officer
NSW Health
02.2015 - 12.2021
Clinical Support Officer Coffs Harbour Base Hospital
NSW Health
02.2015 - 12.2020
Phlebotomist
NSW Health Pathology North
01.2014 - 01.2015
Case Manage Clients – Social interaction through community involvement
Coffs Harbour Disability Support Service
01.2012 - 01.2014
Court Officer / Court Monitor
Attorney Generals Department (Local Court)
01.2000 - 01.2006
Cert IV in Leadership and Management -
Security Clearance – Base line -
Change Management short Course -
Leadership course -
SOCIAL SCIENCE -
GRADUATE DIPLOMA, Southern Cross University
CASE MANAMGEMENT -
DIPLOMA TAFE NSW
BUSINESS ADMINISTRATION -
CERT 111 TAFE NSW
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