Elen Sousa
Melbourne,VIC
Summary
Offer excellent support to Office professionals to enhance organizational efficiency and accomplish challenging targets. Well-organized, efficient and forward-thinking in multitasking to meet different demands. Talented planner, problem-solver and decisive supply manager with solid Office Administrative background.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Gilead Sciences, Inc.
11.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Assisted with meetings and conference room reservations.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Served as point of contact for internal and external customers seeking support and information.
Administrative-assistant
Group GSA
04.2022 - 11.2022
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Managed and completed paperwork and overall office administration operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Travel Agent
Megatur Viagens & Turismo
09.2015 - 02.2019
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Advanced Diploma - Tourism And Travel Management
Australian Pacific College
Melbourne02.2021
Skills
- Team Collaboration
- Travel Arrangements
- File and Recordkeeping
- Verbal and Written Communication
- Microsoft Office
- Office Administration
- Event Planning
- Email Correspondence
- Assisting with Deployments
- Document Control
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist Administrator
Gilead Sciences, Inc.
11.2022 - Current
Administrative-assistant
Group GSA
04.2022 - 11.2022
Travel Agent
Megatur Viagens & Turismo
09.2015 - 02.2019
Advanced Diploma - Tourism And Travel Management
Australian Pacific College
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