Elena Avraam-Maroun
Summary
Reliable leader with proven success at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [Number] years of management performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Manager
Crown Table Games – Crown Melbourne
06.2019 - 04.2024
- Ensuring integrity is upheld as per the VCGLR guidelines
- Communicate role clarity and apply accountability in line with strategic direction
- Motivate, inspire and empower others
- Foster a collaborative approach to achieving organisation, division and team goals
- Promoted development and continuous improvement on coaching
- Evaluate and measure staff performance
- Training staff through procedures and policies
- Pit Manager/Rosters
- Customer Service
- Collaborating and building relationships with other departments.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Exam Supervisor
Hazel Glen College Senior School
10.2020 - 06.2021
- Working with children check
- Supervision and briefing students of expectations during the exam
- Setting up rooms and preparing documentations
- Providing knowledge and guidance to students to current policies and procedures
- Ensuring that exam papers are safely secured for marking.
Croupier / Coach / Host
Crown Table Games – Crown Melbourne
08.2005 - 05.2019
- Customer service from Main Floor to Premium Areas
- Customer relation – Frontline in assisting patrons in all aspects of Crown
- Working within a team
- Dealing with conflict on a daily basis
- Coaching / Mentoring staff in their respective tasks and OH&S.
Warehouse Assistant / Executive PA
Lolita Clothing Store
01.2002 - 07.2005
- Deal with import/export companies
- Distribution of stock to all retail stores and ensuring adequate stock
- Responsible for all stock-takes
- Ensuring all customer orders where delivered in a timely manner
- Responsible for dealing with faulty garments
- Merchandising accessories to all retail stores
- PA for the director.
Skills
- Strong leadership skills that enable me to engage and effectively lead a team
- Well organised with excellent planning skills that provide me with the ability to ensure all details are taken care of accordingly and expectations are exceeded where possible
- Uses discretion in all situations including giving and receiving feedback
- Excellent written and verbal communication skills, with demonstrated ability in communicating and developing rapport with colleagues and management
- Resourceful problem solver and competent decision maker
- Proven ability to successfully create and maintain an excellent relationship with both colleagues and customers, by continuously maintaining a positive, enthusiastic and professional attitude
- Professional and Punctual
- Computer literate - MS Office suite
Certification
- Cert III Health & Safety Representative
- Responsible Service of Alcohol
- Certificate II & III in hospitality
- Certificate III in Retail Operations
- RMIT - Diploma of Clothing Industry Studies (Awarded the Excellence Award in Textiles)
References
Available upon request
Timeline
Exam Supervisor
Hazel Glen College Senior School
10.2020 - 06.2021
Area Manager
Crown Table Games – Crown Melbourne
06.2019 - 04.2024
Croupier / Coach / Host
Crown Table Games – Crown Melbourne
08.2005 - 05.2019
Warehouse Assistant / Executive PA
Lolita Clothing Store
01.2002 - 07.2005
- Cert III Health & Safety Representative
- Responsible Service of Alcohol
- Certificate II & III in hospitality
- Certificate III in Retail Operations
- RMIT - Diploma of Clothing Industry Studies (Awarded the Excellence Award in Textiles)
Similar Profiles
Diani LeslieDiani Leslie
Manager at Crown Cellar & Co - Crown MelbourneManager at Crown Cellar & Co - Crown Melbourne
Aliya MalikAliya Malik
Lifeguard at Reservoir Leisure Centre, Melbourne Sports and Aquatics Centre (MSAC) and Crown Hotels MelbourneLifeguard at Reservoir Leisure Centre, Melbourne Sports and Aquatics Centre (MSAC) and Crown Hotels Melbourne
Jai WhiteJai White
Customer Service Attendant - Gaming Machines at Crown MelbourneCustomer Service Attendant - Gaming Machines at Crown Melbourne
Joanne RobertsJoanne Roberts
Area manager at CooplandsArea manager at Cooplands
Pete RojasPete Rojas
Area Manager at WalmartArea Manager at Walmart