Hi, I’m
Elena Baghoumian
Lane Cove,NSW
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
I am an enthusiastic second-year Marketing student passionate about applying foundational marketing strategies. Skilled in the marketing mix-product, price, place, and promotion-and adept at translating theory into practical solutions through coursework and projects. I thrive in collaborative team environments, valuing diverse perspectives and contributing actively. Eager to absorb new skills and knowledge, committed to ethical marketing practices, and excited to contribute value to a dynamic marketing team.
Overview
5
years of professional experience
Work History
Fitness FirstSt Leonard's
Membership Consultant
02.2022
Job overview
- Implemented process improvements and upgrades to facilitate online registration
- Conducted tours of facility to showcase features and answer questions
- Completed all documentation quickly to facilitate quick sign-up processes.
Mezi Jewellery StoreWarrigal
Customer Service Representative
10.2021 - 02.2022
Job overview
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Tutoring
01.2022 - Current
Job overview
- Mastery: Demonstrate expertise in the subjects you'll tutor, showcasing your depth of knowledge and understanding
- Communication Skills: Ability to convey complex concepts in an understandable and engaging manner, adapting teaching methods to suit individual learning styles
- Patience and Empathy: Capacity to understand the challenges students face and the patience to guide them through difficulties, fostering a supportive learning environment.
KFCChatswood Chase
Customer Service Representative
01.2019 - 01.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Macquarie University
Bachelor Degree Commerce from Marketing
01.2024
Skills
- Responding to Difficult Customers
- Creative Problem Solving
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Time Management
- Patient and Empathetic
- Professional Relationships
- Scripted Responses
- Upselling Products and Services
- Email Blasts
- Needs Assessment
- Facility Tours
- Client Satisfaction
- Client Needs Assessment
- Loyalty Programs
- Advertising Initiatives
- Customer Care
- Tutoring
- Writing tutoring
- Tutoring skills
- In-person tutoring
Languages
Armenian
Full Professional
Accomplishments
- Employee of the month at Fitness First and Mezi
- Hit KPIS of the month without a sales team all by myself
- solved issues regarding free trials which turned into new sales and joiners
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Membership Consultant
Fitness First
02.2022
Tutoring
01.2022 - Current
Customer Service Representative
Mezi Jewellery Store
10.2021 - 02.2022
Customer Service Representative
KFC
01.2019 - 01.2021
Macquarie University
Bachelor Degree Commerce from Marketing
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