Elena Berry
St Leonards,Australia
Summary
I am a suitably qualified, energetic and competent medical administration professional with a friendly personality and 9 years of experience providing the highest standard of patient-centered administrative support in busy medical practices. You’ll find me smart, presentable, with a positive attitude and I always demonstrate great pride and loyalty in my professionalism, work relationships and manners.
Overview
11
11
years of professional experience
Work History
Medical Secretary
A/Prof Richard Parkinson
02.2025 - 08.2025
- Managed appointment scheduling and patient flow to enhance office efficiency
- Coordinated communication between patients and medical staff to ensure timely information exchange
- Maintained electronic health records with accuracy, adhering to confidentiality protocols
- Streamlined office processes by implementing new filing systems for improved document retrieval
- Assisted in billing and coding processes, ensuring compliance with healthcare regulations
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Medical Secretary (Maternity cover)
Dr Vivek Arora (Gynaecological Oncology)
01.2024 - 11.2024
- As per other roles at previous places of employment plus preparing and sending operation lists and all the relevant paperwork to the hospital, processing hospital billing, sending estimates, sterilizing instruments, chaperoning during physical exams.
- Duties:
Medical receptionist (Temp)
Dr Philip Tong (Dermatology)
01.2023 - 05.2023
- As per other roles at previous places of employment
- Duties:
Medical Receptionist
Sydney Heart and Vascular
05.2019 - 11.2022
- Front desk duties, managing patient’s appointments, inquires, recalls
- Booking patients for hospital procedures, liaising with Private and Public hospitals, including emergency admission or transfer
- Daily billing including private, Medicare and Defense
- Typing letters (using Origin software)
- Dealing with GP’s, pathologies, imaging, pharmacies, specialists on daily basis.
- Working with a team of cardiologists, endocrinologists and technicians.
- Duties:
Medical Receptionist (Part time)
Bondi Junction 7 Day Medical Centre
07.2017 - 03.2019
- Answering phones and making phone calls
- Booking patients appointments
- Liaising with hospitals and specialists
- Cleaning doctor’s rooms and restocking materials
- Doing recalls
- Batching for Medicare and claiming
- Daily billing, including vaccinations, worker’s compensation, medical exams
- Dealing with overseas insurance companies and patients
- Working in a team with multiple receptionists, doctors and nurses
- Closing and opening the practice
- Duties:
Promoted to Team Leader & Medical Receptionist
United Consulting Rooms
08.2015 - 06.2017
- Answering, screening and directing phone calls and logbooks for every incoming phone call.
- Dealing with face-to-face patient enquiries, taking messages and providing information.
- Managing diaries for 8 clinicians. Scheduling, canceling and rescheduling appointments for patients
- Registering new patients, creating files and updating computer system with personal details.
- Liaising with GP’s, pharmacies, and hospitals.
- Taking payments, creating invoices, processing Medicare claim and HICAPS.
- Dealing with patient’s enquiries efficient work area.
- Making sure that clinic is fully stocked with all relevant medical and office supplies.
- Maintaining positive and confidential relationships with 8 clinicians, and their various long-term patients.
- Dealing with psychologically impaired and even verbally aggressive patients on phone and in person.
- Duties:
Medical Receptionist
United Consulting Rooms
11.2014 - 08.2015
- My first role after qualifying at TAFE, I started as receptionist, providing secretarial, clerical and admin support to 8 clinicians, including psychiatrists, psychologists, an occupational therapist and dietitian – ensuring that services were provided in an effective and efficient manner. Within a year, I was promoted to also lead 3 receptionist staff: seeing to weekly rosters, keeping office clean and do stocking, managing HR issues including training and monitoring all new staff. Also managing diaries of all clinicians.
- Duties:
Education
Certificate III - Medical Business Administration
TAFE OTEN
01.2014
Diploma - Linguistic & Intercultural Communications
Far East University of Foreign Languages
01.2005
Certificate - Mandarin & Sports Medicine (First Class)
Beijing University of Physical Education
01.1999
Skills
- Excellent PC skills including Genie, Blue Chip, Medical Director, Best Practice and Core-plus Health Practice Management Software
- End to end reception and front office management experience – responsible for opening and closing the practice, restocking supplies, banking
- Broad Patient management experience (from Psychiatric to Cardiac, Gynaecology and GP’s) and payment management
- Strong customer skills, ability to work under pressure, taking directions well, showing initiative, committed, flexible
Timeline
Medical Secretary
A/Prof Richard Parkinson
02.2025 - 08.2025
Medical Secretary (Maternity cover)
Dr Vivek Arora (Gynaecological Oncology)
01.2024 - 11.2024
Medical receptionist (Temp)
Dr Philip Tong (Dermatology)
01.2023 - 05.2023
Medical Receptionist
Sydney Heart and Vascular
05.2019 - 11.2022
Medical Receptionist (Part time)
Bondi Junction 7 Day Medical Centre
07.2017 - 03.2019
Promoted to Team Leader & Medical Receptionist
United Consulting Rooms
08.2015 - 06.2017
Medical Receptionist
United Consulting Rooms
11.2014 - 08.2015
Diploma - Linguistic & Intercultural Communications
Far East University of Foreign Languages
Certificate - Mandarin & Sports Medicine (First Class)
Beijing University of Physical Education
Certificate III - Medical Business Administration
TAFE OTEN